HRM Specialist

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Position: HRM Specialist

What You Will Do 

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  Manage and coordinate onboarding, offboarding, and contract renewal processes for dispatch workers, ensuring compliance with company policies and timelines.
  
  


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  Provide process and operational support to business teams related to dispatch workforce management and employee lifecycle activities.
  
  


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  Oversee and execute HR system tasks, including data maintenance, updates, and workflow management to ensure data accuracy and process efficiency.
  
  


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  Manage and support the Performance Improvement Plan (PIP) process, including coordination, documentation, and stakeholder communication.
  
  


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  Coordinate and support the conversion process for dispatch workers transitioning to full-time employee status.
  
  


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  Perform other duties as assigned by the manager and provide support for departmental or cross-functional projects as needed.
  
  

Basic Qualifications  

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  Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.At least 3 years of relevant HR experience, preferably in HR operations, workforce administration, or employee lifecycle management.Basic to intermediate proficiency in Microsoft Excel, including the ability to use XLOOKUP, VLOOKUP, and create pivot tables.Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.Effective communication and collaboration skills to work with HR partners, business teams, and cross-functional stakeholders.
  
  

Preferred Qualifications 

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  Experience supporting dispatch or contingent workforce management processes.
  
  


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  Hands-on experience with HR information systems (HRIS) and workflow management tools.
  
  


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  Knowledge of performance management processes, including PIP administration.
  
  


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  Experience supporting employee conversion or workforce transition programs.
  
  


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  Strong problem-solving skills and a proactive mindset for process improvement.
  
  

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer


• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.


• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.


• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.


• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/