HR/People Operations Specialist (Global Mobility)

• Communicate updates, recent policy changes, and guidelines on U.S. immigration to employees, HR, and management
• Serve as the main point of contact for global mobility Tier 1 matters within the case management system, ServiceNow
• Provide day-to-day coordination with cross-functional stakeholders (e.g. HRBPs, Recruiting, etc.) and quality assurance for global mobility programs and tasks - anticipating, escalating, and resolving issues and related matters as necessary
• Act as the main point of contact for the client's team throughout their immigration and relocation lifecycles, and ensure an excellent employee experience at each stage of the process
• Be responsible for end-to-end case management and monitoring of domestic mobility cases within ServiceNow
• Work closely with external immigration counsel to ensure adherence to compliance, service level standards, and communication protocol
• Provide ad hoc support for general HR Operations and HR Compliance

• BA/BS degree or equivalent practical experience
• 2 years of experience in an HR Operations role
• Demonstrate success working in a high-volume and fast-paced environment
• Experience with ServiceNow, Workday, and Greenhouse
• Immigration/external vendor management
• Experience as a paralegal or case manager in an immigration law firm environment is a plus
• Excellent written and verbal communication skills with a passion for exceptional customer experience
• Attention to detail and organization; able to balance multiple projects and deliver on SLAs on a daily basis
• Microsoft Office Suite & Google Suite proficiency (PowerPoint, Word, Excel, Gmail, Google Sheets, Calendar, etc)
• Strong interpersonal, teamwork, and organizational skills
• Strong problem-solving skills with impeccable multitasking abilities
• Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations
• US immigration experience preferred

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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