HS Manager

PURPOSE:

To be responsible for supervising and managing a European Service at Home branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors; assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch. Serves as a resource for technical questions, applications, and problem-solving regarding the Community Care Program, and provides excellent customer service.

ESSENTIAL FUNCTIONS:

• Serves as a resource for technical questions, applications, and, problem-solving
• Prepares monthly statements and analysis for the branch and manages and supervises the department's HCA Supervisors; responsible for day-to-day supervision and leadership.
• Maintains and oversees all Community Care Program and Illinois Department of Public Health procedures and processes.
• Manages and supervises the participants’ needs according to the plan of care of the participant and has the direct responsibility for working as a backup in each position supervised.
• Oversees and manages the case notes, care plans, schedules, authorizations, etc. for all participants, as well as the work refusal forms, FMLA, insurance applications, etc. for the branch employees
• Has the direct responsibility for working as a backup in each position supervised
• Maintains professional, friendly, courteous, caring relationship and atmosphere with all staff members
• Works in a team to assure the accomplishment of the company's goals

QUALIFICATIONS:

• Excellent communication skills in English
• Ability to Delegate
• A high school diploma or general education diploma
• Reliable transportation and willingness to substitute caregiver
• Some office experience
• Computer skills