HSS I (Medical Assistant) (Mountain View)

General Duties:

• Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, as appropriate to scope of services and health centers;


• Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;


• Contributes to achieving health center productivity goals;


• Screens financial, medical and social history with correct documentation of pertinent information


• Demonstrates PPMM customer service standards;


• Solicits donations from patients per PPMM guidelines.


• Demonstrate PPMM workplace values and service standards.


• Follows all patient care standards

Front Office Check-in & Check-out:

• Communicates professionally and accurately about services, payment and appointment scheduling.


• Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.


• Enters accurate patient information into Electronic Practice Management System (EPM)


• Makes Health Center appointments, provides information and appropriate referrals


• Contacts insurance companies to obtain benefit information and authorization for services


• Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.


• Runs end-of-day reports as directed by Center Manager.


• Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.


• Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.


• Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.


• Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.


• Responsible for scanning all documents in patients chart at date of service


• Responsible for completing all billing tasks and corrections within 72 hours of receipt


• Responsible for following all PPMM financial policies and procedures


• Prepares charts for next day appointments; completes confirmation calls and chart prep as needed.

Back Office Lab & Direct Care: Check-in & Check-out

• Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.


• Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.


• Completes lab controls as needed.


• Checks refrigerator temperatures.


• Cleans instruments, exam rooms, lab area, and autoclave as assigned.


• Prepares patients for exams and assists in exam room when needed;


• Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;


• Performs lab work and venipuncture;


• Prepares examination room with appropriate supplies for examination and cleans room;

QUALIFICATIONS

• High School Diploma or General Education Diploma (GED)


• Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)


• General knowledge of Windows based computer applications and willingness to learn new computer skills


• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff

REQUIREMENTS

• Ability to work at nearby PPMM locations as needed


• Able to work nights and weekends as required