HTeaO General Manager (Centerton, AR.)

General Manager (Centerton, AR.)

Summary / Overview

The General Manager (GM) is responsible for leading operations across the HTeaO location in Centerton, AR. ensuring exceptional customer experience, consistent execution of brand standards, and strong financial performance. This role oversees store-level leadership, drives sales growth, develops high-performing teams, and maintains a positive store culture aligned with HTeaO values.

The ideal candidate is an experienced leader in high-volume retail or quick service environments, capable of managing multiple locations, coaching Assistant General Managers, and executing company initiatives with consistency and accountability.

Key Responsibility Areas

Leadership & Team Development

• Provide coaching, leadership development, and performance management for store Assistant General Managers and leadership teams.


• Recruit, hire, onboard, and train team members to ensure excellent customer service and operational excellence.


• Foster a positive, high-performance culture at their location.


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Operations & Execution

• Ensure the store is clean, organized, fully stocked, and maintained to Company standards.


• Oversee merchandising, store presentation, and execution of corporate initiatives.


• Ensure consistent adherence to policies, procedures, and brand standards.

Financial & Performance Management

• Analyze daily sales, labor, and expense reports; take corrective actions to maximize profitability.


• Manage inventory ordering, conduct scheduled inventories, and investigate variances.


• Develop action plans to meet or exceed Company performance goals.

Scheduling & Workforce Planning

• Ensure employee schedules align with Company guidelines to optimize labor, coverage, and customer service.


• Hold store leadership accountable for staffing plans and productivity metrics.

Community & Brand Engagement

• Schedule and ensure completion of required Community Marketing (minimum 10 hours per week per location or per company guidance).


• Actively represent HTeaO in the local community to build brand awareness and drive traffic.

Communication & Corporate Alignment

• Communicate corporate initiatives, policy updates, and operational directives to store leadership teams.


• Partner closely with the District Manager and Corporate Support Teams to drive consistent execution.


• Perform other duties as assigned to support operational needs and business objectives.

Required Skills & Qualifications

• Proven leadership, communication, and team-building skills.


• Ability to manage their location and leaders with strong organizational and prioritization skills.


• Proficiency in basic computer applications and operational reporting systems (sales, inventory, labor, cash controls, etc.).


• Retail or Quick Service management experience preferred; multi-unit experience strongly preferred.


• Ability to lift up to 50 pounds and stand for extended periods.


• Ability to remain calm, professional, and respectful in all situations.

Work Environment

This position operates primarily in-store across Centerton, AR. Location. The General Manager must maintain a visible leadership presence and ensure stores meet cleanliness, safety, and organizational standards.

Travel

Travel is primarily local between the Centerton Store location. Occasional out-of-area and overnight travel may be required for training, meetings, or corporate initiatives.