HUB / Pharma Account Manager

Hub/Pharma Account Manager

Location: This is a HYBRID role. Employees are expected to collaborate in-person on a regular cadence (2 days per week). Candidates should be based within commuting distance of our Vienna, Virginia, Charlotte, NC or Orlando FL offices.  This is NOT a remote position.

Travel: Up to 20% Travel Requirement

• Handle customer inquiries and questions as a top priority, ensuring timely and accurate responses
• Manage multiple accounts and client relationships simultaneously with strong attention to detail Overcome and resolve technical, service, and customer objections effectively
• Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows
• Schedule recurring conference calls and proactively problem-solve for customers within established response timelines
• Collaborate cross-functionally with internal teams to ensure customer prioritization and satisfaction Monitor SeeQer volume and assist in identifying opportunities for growth within existing accounts
• Execute all responsibilities with professionalism, urgency, and a strong customer-first mindset

• Demonstrated prior account management experience with the ability to develop relationships and grow business within an assigned territory
• High sense of urgency combined with exceptional customer service skills
• Strong attention to detail and ability to manage competing priorities
• Ability to analyze and manage large data sets in various formats
• Proficiency in Excel, Word, and Salesforce
• Excellent written and verbal communication skills

• Hybrid (home and office)
• Falls Church, VA; Charlotte, NC; or Orlando, FL
• Up to 20% travel required

• Minimum of 4 years of prior account management experience
• Healthcare industry experience preferred, but not required
• Compensation & Benefits
• Competitive salary plus commission
• Comprehensive benefits package