HUD Certified Housing Counselor Trainee

Description

Job Summary

The Urban of League Rochester’s Housing Services, through its affiliation with the National Urban League, is a HUD approved program that provides financial empowerment and credit education, one-on-one interpersonal counseling, and provides counseling in the pre-purchase, post-purchase, and foreclosure prevention and intervention processes. The Certified HUD Housing Counselor is responsible for building collaborative relationships within the community, including the City of Rochester and other Housing Programs. The Certified HUD Housing Counselor assists clients during the initial counseling and throughout the home buying process; conducts detailed interviews to obtain complete and accurate information; develops and accumulates available housing resources; and implements the steps necessary to assist clients in all aspects of the home buying process. The Certified HUD Housing Counselor also works with clients to prevent foreclosure and with those already in foreclosure to work toward a modification or other resolution to their housing issues. 

Job Responsibilities

• Work with income eligible buyers from initial counseling through closing ("Case Management approach"). 
• Pre-screen program applicants’ and screen potential buyers for income eligibility.  
• Counsel home buyers on a one-on-one basis and provide follow-up assistance as needed. 
• Make referrals to Lenders Mortgage Assistance Programs. 
• Provide foreclosure prevention counseling to individuals anticipating problems paying their mortgages.    
• Plan, organize, coordinate, and facilitate financial and credit education workshops.  
• Monitor the program’s progress toward goals and assist in the development of corrective action plans. 
• Accurately complete monthly, quarterly, and annual reports for all program funders. 
• Perform community presentations as needed and requested.  
• Attend/support Urban League of Rochester events and fundraising functions. 
• Perform such duties as the supervisor may assign. 
• Ability to occasionally work evening and/or weekend hours as necessary. 
• Continue professional development trainings and required certifications (ex. NCHEC: CBA. NHRC Certification) 
• Must always adhere to attendance and accountability protocols and expectations as per your immediate supervisor and outlined in the Employee Handbook. 

Requirements

• An Associate’s degree and at least two years of relevant experience required; or an equivalent combination of training and experience in lieu of a degree. 
• Must have general knowledge and/or experience working with Housing & Urban Development programs. 
• Demonstrated case management skills. 
• Exceptional customer service skills to interface with clients and community stakeholders. 
• Experience interviewing, consulting, or advising.  
• Demonstrated success with relationship building and working to ensure client satisfaction. 
• Proficient with Microsoft Office/365 apps—including Word, Excel, and PowerPoint. 
• Ability to efficiently prepare paperwork and financial calculations to determine eligibility. 
• Ability to plan, organize, coordinate, and facilitate financial and credit education workshops.  
• Must have average to above average personal budgeting, financial planning, and/or general financial health practices.  
• Must have a valid Driver’s License and reliable transportation. 
• Must pass a background check. 
• Must pass the HUD Certified Exam within 6 months of hire—no exceptions. 

Job Preferences

• A Bachelor’s degree. 
• Bilingual in English & Spanish preferred. 
• HUD Certified Counselor (but will train). 
• A real estate, mortgage origination, and case management background.