HUD Customer Service Representative

If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion by fostering individuals’ development, well-being, and growth.

Job purpose:

Provide help line customer service support for all aspects of Debt Recovery processing and for various other financial services performed by the Financial Operations Center.

Competencies: (7)

• Ethics/Integrity: 20%
• Financial Acumen: 10%
• Internal Controls: 15%
• Quality: 15%
• Technical Skills: 15%
• Analytical Thinking: 10%
• Communication Skills: 15%

Duties and Responsibilities:

• Provide Debt Recovery help line Customer Service Support.
• Process and respond to no less than 150 calls and emails per week.
• Provide documentation to the customers and Debt Servicing Representatives as requested.
• Resolve Debtor questions
• Identify and forward inquiries that require in-depth processing to Debt Servicing Representatives.
• Perform other ancillary support functions.
• Provide weekly and monthly reports for the GTR and GTM.

Qualifications:

• High School Diploma, GED or Equivalent.
• Experience with computers, data entry.
• Must demonstrate an experience level that permits the employee to effectively communicate and perform duties, assignments, and responsibilities of the job.
• Ability to understand and follow verbal and or written instructions.
• Must be self-motivated and able to work with minimal supervision.
• Keyboarding skills, attention to detail, thoroughness, ability to read and retain information, and ability to perform repetitive work comfortably.
• Data entry and document scanning experience preferred.
• Dependability and willingness to learn and work are essential to success in this job.
• Oral Comprehension, Written Expressions, Near Vision, Oral Expression, Written Comprehension, Speech Clarity, Speech Recognition, Mathematical Reasoning, Problem Sensitivity (the ability to tell when something is wrong or is likely wrong and recognizing there is a problem).
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have excellent verbal and written communication skills. Must have good command of the English language, both oral and written. Ability to read, analyze, and interpret general educational information, professional journals, technical procedures, or governmental regulations. Ability to complete timely progress reports, business correspondence or other documents. The ability to effectively present information and respond to questions from groups of managers, clients, customers, supervisors and the general public is very important.

Physical Requirements:

• Usually sitting with occasional walking and standing, and some stooping, kneeling, or crouching.
• Ability to lift up to 5 lbs on a constant basis
• Ability to lift up to 25 lbs on an occasional basis
• Near Vision, the ability to see details at close range (within a few feet of the observer).

The Kennedy CollectiveSM is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.