Human Resource Officer

Role Description

The Human Resource Officer supports the human resources manager with the day to day function of the HR department.  At the clinics, our HR officer is the focal point of contact on all human resources management related issues.  He/she assists with drafting contracts (head office function); advising employees on HR policies and protocols; monitoring staff appraisals; monitoring sickness absence and annual leave requests; and addressing code of conduct or disciplinary issues.

Our HR officer conducts herself/himself in a professional manner and always demonstrates good customer service towards all MBHS employees and clients. He/she maintains the confidentiality of the company and its staff at all times and adheres to the Mary Begg Code of Conduct. 

Educational Requirements 

• University Degree in Human Resource Management /Public Administration/ Business Administration or any related social science. 


• Must be registered with the Zambian Institute of Human Resource Management (ZIHRM) and maintain a valid  practicing license.

Key Accountabilities

• Ensure that MBHS standard operating policies and procedures related to Human Resources are read, understood and signed for compliance.


• Demonstrate ability to work competently within the HR team and assist the HR manager with day to day HR tasks and responsibilities.


• Be a point of contact on all human resource management related issues at the site.


• Must have detailed and working knowledge of the provisions of Zambian Labour Laws; internal and external industrial environment; best practice Human Resources policies, processes and strategies.


• Treat all staff, clients and visitors in a courteous and respectful manner and demonstrate good customer service at all times.


• Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient/client information, staff information and all matters relating to Mary Begg business. Failure to comply will result in disciplinary action and/or dismissal from post. This duty lasts indefinitely and continues if you are no longer employed by Mary Begg.

Key Responsibilities

Reporting into the Senior Human Resource Officer, this role will be responsible for:

• Providing advice to management and employees on the application of industrial relations policies, disciplinary and grievance procedures in order to maintain good disciplinary and industrial harmony in the Company.


• Ensure that each employee has a personal HR file containing contract, letter of offer, signed copy of confidentiality agreement, signed copy of JD’s, signed copy of the Code of Conduct, probation reports and documents relevant to the employment (i.e. professional licencing certificates and qualifications).


• Compile and prepare reports and documents related to human resource management activities. Submit weekly reports to the Senior HR Officer/ Clinic Manager on all staff activities, complaints, grievances, travel and training needs.


• Administer all human resource related documentation such as offer letters and contracts of employment.


• Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, grievances, and performance evaluations.  


• Process and maintain records of staff benefits programmes like staff sponsorship through the education fund programme, employee’s medical benefits usage, employee’s child education fees programme etc.


• Ensure human resource database is up to date and accurate.


• Participate in employment interviews as required and requested by hospital manager/unit leaders or Senior HR Officer.


• Liaise/assist Senior HR Officer with all disciplinary proceedings.


• Liaise with Senior HR Officer regarding all terminations of employment or retirement packages.


• Manage staff benefit systems i.e. Monthly, Mid-Year Awards etc.


• Closely monitor staff sickness and absenteeism and maintain a database of all staff sickness and absenteeism for HR records.


• Manage and monitor the staff appraisal timetable.


• Provide HR input for staff inductions and orientations.


• Provide accurate payroll input for onward submission to the human resource manager.


• Monitor all annual leave taken and ensure that leave taken equals leave due.


• Attend to any other duties as assigned by management team.


• Manage all documentation for new employers with support from the HR assistant and Recruitment officer.


• Assist (where appropriate) with the induction programme for all new staff and file signed copy in their personal file once completed.


• Manage staff loan applications and advances in line with policy.


• Notify your supervisor when an issue or incident arises with a staff member.  


• Comply with all applicable company policies, including sickness and absenteeism policy.


• Comply with MBHS Code of Conduct.


• Perform any other duties assigned by the Senior HR Officer.