Human Resources & Family Caregiver Support Manager

Freedom Home Care – Milford, OH
Full-Time | In-Office Position

About Freedom Home Care- Serving Our Veterans with Honor and Heart.

Freedom Home Care is a veteran-focused home care agency dedicated to providing exceptional care to veterans and their families throughout Ohio. We believe that supporting our caregivers is just as important as supporting our clients. We are seeking an organized, compassionate, and driven professional to lead both our Human Resources functions and our Family Caregiver Support Program.

This position plays a critical role in ensuring caregivers are successfully onboarded, compliant, supported, and retained while helping maintain a positive company culture.

Position Summary

The Human Resources & Family Caregiver Support Manager serves as the primary support person for our Family caregivers throughout their employment journey as well as regular caregivers needing help with onboarding and compliance.

This role is responsible for overseeing onboarding, compliance, employee records, caregiver relations, family caregiver support, and employee retention initiatives. The ideal candidate enjoys helping people, solving problems, staying organized, and ensuring employees have the tools they need to succeed.

• Pay Range: $22- $25 per hour (based on experience) 


• Job Type: Full-Time In-Office


• Location: Milford, Ohio

Requirements:

• Pass a State and Federal background check with Fingerprinting


• Pass a drug screen


• Valid driver’s license 


• Active car insurance


• Reliable transportation 

Human Resources Responsibilities

Recruitment & Hiring Support

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  Assist with recruiting efforts and applicant follow-up

  
  


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  Coordinate interviews and hiring activities

  
  


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  Conduct reference checks when required

  
  


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  Assist with employment offers and hiring paperwork

  
  


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  Maintain applicant tracking records

  
  

Employee Onboarding

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  Guide new hires through the onboarding process

  
  


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  Ensure all required employment documents are completed

  
  


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  Verify employee files are complete and compliant

  
  


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  Coordinate orientation scheduling and preparation

  
  

Compliance & Employee Records

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  Maintain employee files and documentation

  
  


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  Track license, certification, insurance, and document expirations

  
  


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  Monitor compliance with company policies and procedures

  
  


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  Ensure personnel files remain audit-ready

  
  


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  Assist with state, VA, and company compliance requirements

  
  

Employee Relations

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  Serve as a resource for employee questions and concerns

  
  


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  Promote positive workplace culture and employee retention

  
  

Family Caregiver Support Responsibilities

 Family Caregiver Onboarding

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  Guide family caregivers through the complete onboarding process

  
  


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  Explain employment requirements and expectations

  
  


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  Assist with set-up of our apps.

  
  


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  Ensure all required documentation is completed

  
  

Ongoing Family Caregiver Support

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  Serve as the primary point of contact for family caregivers

  
  


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  Conduct regular check-ins with caregivers

  
  


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  Assist caregivers with questions, concerns, and challenges

  
  


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  Help troubleshoot issues related to scheduling, documentation, and technology

  
  


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  Provide support and guidance to encourage caregiver success

  
  


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  Work closely with office staff to resolve caregiver concerns promptly

  
  

Family Caregiver Compliance

• Monitor family caregiver schedules and maintain proper EVV compliance.


• Assist family caregivers in changing schedules as needed.


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  Monitor family caregiver compliance requirements

  
  


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  Track required paperwork, renewals, and documentation

  
  


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  Follow up on missing or incomplete information

  
  


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  Ensure caregivers remain eligible and in good standing

  
  


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  Maintain accurate records and documentation

  
  

Travel Requirements

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  This is primarily an in-office position.

  
  


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  Occasional travel may be required to client homes or caregiver locations when additional support is needed.

  
  


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  Travel may include assisting with onboarding, paperwork completion, technology setup, compliance concerns, or issue resolution that cannot be effectively handled by phone.

  
  


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  Mileage reimbursement will be provided for all work-related travel.

  
  

Qualifications

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  Strong organizational and time-management skills

  
  


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  Excellent communication and customer service abilities

  
  


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  Ability to manage multiple priorities simultaneously

  
  


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  Professional demeanor and positive attitude

  
  


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  Strong problem-solving and conflict-resolution skills

  
  


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  Proficiency with computers and office software

  
  


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  Valid driver's license and reliable transportation

  
  


• Being a team player and be willing to assist others with tasks as needed.

Preferred

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  Human Resources experience

  
  


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  Home care or healthcare experience

  
  


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  Experience working with caregivers or employee support programs

  
  


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  Experience with onboarding, compliance, or employee relations

  
  

What Success Looks Like

A successful Human Resources & Family Caregiver Support Manager will:

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  Maintain compliant employee and caregiver files

  
  


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  Ensure smooth onboarding experiences

  
  


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  Improve caregiver engagement and retention

  
  


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  Provide timely support to family caregivers

  
  


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  Keep compliance requirements current

  
  


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  Build positive relationships with caregivers and office staff

  
  


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  Help create a culture where caregivers feel supported, respected, and valued

  
  


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  Assist leadership in maintaining a professional and accountable workforce

  
  

 Why Join Freedom Home Care?

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  Make a meaningful difference in the lives of veterans and their families

  
  


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  Join a growing and mission-driven organization

  
  


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  Work alongside a supportive leadership team

  
  


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  Opportunities for professional growth and advancement

  
  


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  Be a key part of improving caregiver success and client outcomes

  
  

Freedom Home Care is an Equal Opportunity Employer.

Client care is always our top priority, and every team member plays an important role in helping us fulfill our mission of serving those who served  us.