Human Resources Generalist - The UPS Store

Join Our Team 

Are you passionate about people, organization, and building great teams? We’re looking for a proactive and hands-on Human Resources Generalist to support our growing multi-location retail network. 

This position is based in Syosset, NY, supporting 11 The UPS Store locations across Long Island and NYC, and one newly opened Hand & Stone Spa location in Brooklyn. You’ll play a critical role in recruitment, employee relations, and HR compliance, helping to foster a positive, people-first culture in a fast-paced retail environment. 

What You’ll Do 

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  Recruiting & Talent Acquisition: Manage full-cycle recruiting — post positions, screen applicants, schedule interviews, and onboard top talent for multiple locations. 

  
  

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  Onboarding & Training: Coordinate background checks, new-hire documentation, and system setup. Partner with Training & Development to ensure smooth orientation and 30/60/90-day follow-ups. 

  
  

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  Employee Relations & Compliance: Serve as the first point of contact for HR questions, support investigations, and ensure compliance with federal, state, and local employment laws (EEO, FMLA, ADA, NYS labor). 

  
  

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  Payroll & Benefits Administration: Collaborate with Office Manager to process payroll updates, manage benefits enrollment, and maintain accurate attendance and PTO records. 

  
  

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  Performance Management: Support annual and quarterly evaluations, document coaching and improvement plans, and track recognition and incentive programs. 

  
  

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  HR Data & Reporting: Maintain digital personnel files, generate reports for turnover and retention, and help implement workforce management tools. 

  
  

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  Culture & Engagement: Plan employee events, milestone recognitions, and internal communications that reinforce teamwork, respect, and accountability. 

  
  

Why You’ll Love Working Here 

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  Competitive salary with clear opportunities for growth 

  
  

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  Health, dental, and vision insurance 

  
  

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  Paid time off, holidays, and sick time 

  
  

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  Employee discounts and performance incentives 

  
  

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  Professional development and leadership training 

  
  

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  Positive, people-focused culture that values communication and collaboration 

  
  

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  Locally owned and operated franchise network.  

  
  

What We’re Looking For 

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  Bachelor’s degree in Human Resources, Business, or a related field preferred 

  
  

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  3–5 years of progressive HR or recruiting experience (multi-unit retail or service environment strongly preferred) 

  
  

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  Strong understanding of HR laws, regulations, and best practices 

  
  

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  Excellent communication, problem-solving, and organizational skills 

  
  

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  Ability to manage multiple priorities with discretion and confidentiality 

  
  

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  Proficiency in Google Workspace, Microsoft Office, HRIS, and recruiting platforms 

  
  

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  PHR or SHRM-CP certification a plus 

  
  

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  Must be able to work on-site in Syosset, NY with occasional travel (approx. 25%) 

  
  

Compensation: $55,000 and up (based on experience) 
Job Type: Full-time 

We are an equal opportunity employer committed to diversity, inclusion, and creating a respectful workplace where all employees can thrive.