Human Resources Manager

Cornerstone Family Healthcare is actively recruiting a Human Resources Manager to join their HR team in Cornwall, NY.  The Human Resources Manager is both a strategic and hands-on role that provides full cycle Human Resources support to the organization.  

ANNUAL SALARY: $80,000 - $90,000

WORK LOCATION: Home location is Cornwall, NY, however, travel to Cornerstone sites is required.

STATUS: Full-Time

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

Essential Duties & Responsibilities:

General Leadership:

• In partnership with the Chief of HR, assist in developing and implementing HR strategies and initiatives aligned with the overall business strategy. Serves as primary support and back-up to the Chief of HR. 
• Directly oversees and supports the HR Generalist. Indirectly oversees the remainder of the HR team with provides direct oversight of the HR department in Chief of HR’s absence.
• Guide, train and direct colleagues on Cornerstone’s policies and procedures to ensure appropriate legal and organizational compliance.
• Assist Chief of HR in leading initiatives that improve employee engagement, retention, and productivity. 

Employee Relations:

• Provides general expertise, coaching and advice to management and employees on all areas of HR. Provides support and guidance to management and other staff when complex, specialized and sensitive questions and issues arise. More specifically, the HR Manager is responsible for overseeing all internal investigations, assisting management with corrective action plans, and handling all complaints. 
• Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions.
• Provide data analysis and reporting solutions based on business needs, highlighting key trends in employee relations to actively drive proactive solutions to minimize reactive work. Based on this data, assist Chief of HR in diagnosing root cause problems that impact overall organizational health.
• Help balance risk, considering employee, business, and organizational perspectives.
• Directly oversee the termination process including communicating with supervisors, conducting exit interviews, and ensuring the required separation documents are obtained and appropriately filed.

Employee Engagement:

• Help design and execute engagement initiatives and development programs aligned with the organization’s mission, values and goals. This includes oversight of Cornerstone’s Knowledge Network.
• Proactively provide specific tools and resources as it relates to the overall improvement of our workplace culture.
• In collaboration with Chief of HR, develop training and leadership programs to cultivate future leaders within the organization. This includes co-facilitating two internal Cornerstone leadership programs.
• Assist in designing and facilitating manager training based on data analysis. This includes complete oversight and facilitation of the new supervisor training and supervisor mini-series trainings.
• Oversee and facilitate stay interviews, specifically focusing on high turnover departments and/or positions. Report results to Chief of HR and necessary supervisors and offer suggestions on how to implement necessary changes.
• Oversee Cornerstone’s annual and mandatory trainings for all CFH staff. This includes updating trainings as necessary,      creating new content as needed, and ensuring staff are compliant and completing all required trainings.

Credentialing Process:

• Ensures all providers and support staff are correctly credentialed and/or re-credentialed following Cornerstone’s established processes, in compliance with The Joint Commission and HRSA standards for education, training, competency, and safety. 
• Provides centralized oversight of Cornerstone’s credentialing and re-credentialing and privileging      processes for all new and existing medical providers. This includes requests for application      for privileges, collecting of required documents to practice, and running primary source verifications. The HR Manager must ensure that all medical providers are initially credentialed      and re-credentialed every two years thereafter. 
• The HR Manager ensures that medical provider credentials are renewed and up to date. This includes licenses, DEAs, BLS,      Infection Control, Boards and any other applicable credentials required to practice.
• Assists HR Generalist with credentialing support issues including managing and supervising responses and actions required.
• Conducts regular provider credentialing audits to ensure all records are up-to-date and compliant.
• Provides complete supervision and oversight of the credentialing of support staff which is completed by the HR Generalist. The HR Manager is responsible for conducting regular audits of the support staff credentialing process to ensure we are compliant with HRSA, Joint Commission and CFH policies and procedures.

Additional Responsibilities:

• Maintain knowledge of HRSA and Joint Commission guidelines. In collaboration with Chief of HR, actively participate in all HRSA and Joint Commission site visits.
• Maintain knowledge and awareness of all federal, state, and local labor and wage and hour laws.
• Attend and participate in monthly department, All Staff and other required meetings. 
• Be familiar with Cornerstone Family Healthcare policies and procedures and the Employee Handbook. 
• Maintain confidentiality of all aspects of Cornerstone Family Healthcare including, not limited to, patient confidentiality, financials, and employee relations. 
• Perform other related duties as assigned

CORNERSTONE BENEFITS:

• Competitive salaries
• Medical, Dental & Vision Benefits
• Retirement plan with employer match
• Paid Time Off
• Sick Time
• Flexible Spending
• Dependent Care
• 9 Paid Holidays

• Bachelor’s degree in human resources, Business Administration, or related field
• SHRM-CP or SHRM-SCP highly preferred
• Minimum of 5-7 years of supervisory experience overseeing an HR team
• Minimum of 5 years employee relations experience required
• Minimum of 5 years’ experience actively working with an HRIS, preferably Paylocity. 
• Ability to resolve conflict and diffuse employee related issues, concerns, situations
• Excellent interpersonal and communication skills with demonstrated patience, tact, and respect
• Knowledge of applicable law, regulations, rules, procedures, and administration is required
• Knowledge of leadership and management skills and techniques
• Ability to interact with all levels of the organization
• This position requires traveling, the employee will be responsible for traveling to different Cornerstone sites.
• Proficiency in Microsoft Office