Human Resources Specialist

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the direction of the Human Resources Manager of Training and Development, the incumbent in this position provides general support to the Human Resources Department in its training, development, and engagement functions.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to Team Members in order to provide superior guest service.
• Assists other members of the Human Resources Department with assigned projects and various events.
• Provides guidance and assistance to applicants, Team Members and leadership, as needed.
• Assists HR Business Partners with various functions within the HRIS.
• Assist manager with any and all training and compliance requirements, assignments, monitoring, and tracking.
• Responsible for the presentation and delivery of Brand Induction Orientation to all new team members. As well as facilitating other types of training presentations.
• Creates, runs and modifies HR reports as needed; generates periodic reports such as transfer, termination reports as required, daily, weekly, or monthly. 
• Maintains strict confidentiality of all data and information.
• Provides timely and courteous internal guest service to Team Members of all levels.
• Attend and participate in meetings and community events, completing follow-up as assigned.
• Attends seminars when needed.
• Other duties as assigned.
• This is a Training Specialist role; therefore, prior experience delivering training and working with policies and procedures is strongly preferred. The ideal candidate will be comfortable with public speaking, as this role involves facilitating presentations. Strong organizational skills and attention to detail are essential.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Bachelor’s Degree in Human Resources or equivalent work experience.
• Comfortable with Public Speaking and Presenting in front of large groups.
• Experience with Microsoft Office software specifically in Word and Excel required. 
• Experience working in a high volume traffic and fast paced environment preferred. 
• Excellent customer service skills required. 
• Must have excellent written and oral communication skills.
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Prior experience in the Gaming industry strongly preferred.
• Must successfully pass background check.
• Must be twenty-one (21) years of age or older.

KNOWLEDGE OF:

• Microsoft Office Suite and other Human Resource software systems.
• Independently initiating, following up on, and completing assignments, as well as special projects.
• Strong understanding of the gaming industry and the Hard Rock brand.
• Sound interpersonal judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.

ABILITY TO:

• Ability to communicate effectively with external contacts and all levels of team members.
• Use all required office equipment in an effective and efficient manner.
• Be a self-starter and complete assignments, follow-up, and special projects.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Be flexible to work varying shifts and time schedules as needed.
• Perform effectively and reliably in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Obtain and maintain all necessary licenses and certifications.