Human Services Administrative Assistant

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Human Services Administrative Assistant plays an essential role in supporting the day-to-day operations of the Human Services Division, providing direct administrative assistance to the Vice President of Human Services. This position is responsible for coordinating meetings and events, managing communications, maintaining documentation, and supporting project tracking to aid leadership with smooth and efficient divisional operations. This role requires a proactive mindset with strong organizational skills, technological proficiency, attention to detail, and the ability to manage multiple priorities with discretion and professionalism.

Essential duties include, but are not limited to:

• Manage and coordinate divisional calendars, schedules, and events for the Vice President and Human Services leadership team.


• Provide professional, courteous customer service to all individuals engaging with the organization, ensuring a positive and respectful experience that reflects the organization’s values.


• Update SharePoint and other organizational systems with the latest Human Services documents, policies, and resources.


• Assist the Vice President in moving projects forward by monitoring timelines, deliverables, milestones and reporting.


• Ensure timely submission and accuracy of materials going to stakeholders and leadership.


• Maintain a current and up-to-date understanding of and comply with all company policies and procedures, including but not limited to

Status: Full-time

Location: Lawrenceville Workforce Development Center - 118 52nd Street, Pittsburgh, PA 15201

External Hiring Range: $20.80/23.87/hour

Schedule: Monday through Friday (8:00am – 4:00pm) 

Travel Required:  Occasional travel may be required to Goodwill sites in Southwestern Pennsylvania and North Central West Virginia.

QUALIFICATIONS:

• High school diploma or equivalent AND 6 years of experience required. OR


• Associates degree AND 2 years of experience required. OR


• Bachelor’s degree AND 4 year experience required. 

Required Education: must be in Social Services 

Required Experience:

• Experience in administrative office support and/or office management, preferably supporting senior leadership


• Strong written and verbal communication skills, including drafting professional correspondence, reports, agendas, and meeting minutes.


• High level of proficiency in Microsoft Office Suite and Sharepoint (or similar business collaboration platforms)

Preferred Experience: Experience with employee recruitment process and processing the required paperwork preferred.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.


• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.