Human Services Coordinator

SUPERVISOR: Assistant Director of CSBG Operations

SUPERVISES: Designated Volunteers, as applicable

EXEMPTION STATUS: Non-Exempt

POSITION SUMMARY: Provides programs and services to eligible individuals and families, as well as community strategies for economic wellness. Responsibilities include: community outreach; engagement with community partners; promote ECKAN services; provide strengths-based case management; maintain confidential customer files; input customer data into ECKAN database; work in collaboration with other program staff to uphold and follow ECKAN’s mission, vision, values, goals, code of ethics, as well as CSBG specific policies and procedures; knowledge of and adherence to strengths-based and inclusive principles and communication. 

DUTIES AND RESPONSIBILITIES ESSENTIAL:

• Utilize strength-based, inclusive principles to work with individuals, families, community, partners, and ECKAN staff.
• Create comprehensive customer directed assessments and self-sufficiency plans.
• Provide case management services for ECKAN’s Steppingstones to Success and Family Self-Sufficiency (FSS) programs (as applicable).
• Work in collaboration with other ECKAN program staff, supporting peers and other CSBG Community Centers as needed.
• Collect and enter required data into ECKAN’s database to provide needed documentation of services. Data entry must be timely, consistent, and accurate. Maintain accurate and up-to-date records per policies and procedures.
• Meet accountable outcome targets and prepare periodic reports that reflect the impact of implemented programs and policies.
• Establish and maintain effective community partnerships with different agencies, including other non-profits, businesses and individuals. Engage with community partners and promote all ECKAN services available in the community.
• Recruit, retain, and supervise volunteers.
• Attend meetings and training activities deemed necessary by supervisor.
• Maintain absolute confidentiality of all customer, staff, and agency records, information, and matters therein contained.
• Participate in activities and surveys that assess the needs of people and communities experiencing poverty, the agency's needs, and how such needs may be met through a program of Community Action and effective organization of services, programs, and policies.

ADDITIONAL:

• Must be able to lift 25 lbs.
• Must be able to sit for long periods of time.
• Must be able to attend out-of-state conferences.
• Must possess a valid Driver’s license.
• Assist with other duties as assigned by supervisor. 
• Perform other duties as assigned by supervisor.
• Position contingent upon continued program funding.
• No overtime may be worked without prior authorization. Overtime must be approved in advance by the Director of CSBG Operations.

QUALIFICATIONS:

• Graduation from an accredited four-year college or university with major course work in Human Services, Social Work or a related field. (Experience in one of these areas may be substituted for the required education on a year-for-year basis.) 
• Excellent and respectful verbal and written communication skills.
• Excellent computer skills (Microsoft Office, especially Word and Excel).
• Be able to pass required background checks.