Hungarian Speaking Customer Service for Aviation industry

Mercier Consultancy MD is excited to announce an opportunity for Hungarian Speaking Customer Service Representatives in the Aviation industry. This role is perfect for individuals who thrive in a fast-paced environment and have a passion for customer service within the dynamic field of aviation. As a representative, you will assist passengers and clients in navigating their aviation-related inquiries, ensuring a safe and pleasant experience.

Key Responsibilities

• Handle customer inquiries related to flight schedules, ticketing, baggage handling, and other aviation services via phone, email, and chat in Hungarian.
• Provide accurate and timely information regarding policies, procedures, and travel regulations.
• Assist customers with booking modifications, cancellations, and refunds.
• Resolve issues and complaints with empathy and professionalism, ensuring customer satisfaction.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Collaborate with internal teams to address any service-related challenges and improve customer experience.
• Stay updated on industry trends and company offerings to provide knowledgeable support.

• Fluency in Hungarian (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in customer service, especially in the aviation or travel industry, is preferred.
• Outstanding communication skills and a customer-oriented approach.
• Proven problem-solving abilities and the capacity to perform under pressure.
• Attention to detail and the ability to manage multiple priorities effectively.
• Familiarity with booking systems and CRM software is a plus.
• Willingness to work flexible hours, including weekends and holidays if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...