Hungarian Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to offer a unique opportunity for Hungarian Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and customer interaction. As a representative, you will play a crucial role in assisting clients and customers with their inquiries, providing essential support in the field of biotechnology.

Key Responsibilities

• Manage customer inquiries related to biotechnology products and services via phone, email, and chat in Hungarian.
• Provide accurate information regarding product specifications, usage guidelines, and research inquiries.
• Assist customers with order processing, product availability, and troubleshooting issues.
• Document and maintain accurate records of customer interactions in the CRM system.
• Collaborate with technical teams to resolve complex inquiries and enhance customer satisfaction.
• Stay informed about industry trends and product developments to effectively assist clients.

• Fluency in Hungarian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the biotechnology or related sectors.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to understand and convey complex scientific information clearly.
• Strong problem-solving skills and a proactive approach to addressing customer needs.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings or weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...