Hungarian Speaking Customer Service for Hospitality & Tourism industry

Mercier Consultancy MD is excited to announce an opening for Hungarian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This is a fantastic opportunity for individuals who are passionate about travel and customer service. In this role, you will assist guests and travelers in navigating their inquiries related to hospitality services, bookings, and travel arrangements, providing exceptional support in Hungarian.

Key Responsibilities

• Respond to customer inquiries regarding hotel reservations, travel itineraries, and tourism services via phone, email, and live chat in Hungarian.
• Assist guests with booking processes, special requests, and changes to reservations.
• Provide detailed information about local attractions, services, and travel options.
• Address and resolve any issues or complaints empathetically and efficiently.
• Maintain accurate records of customer interactions and follow-up on outstanding queries.
• Collaborate with hospitality and travel teams to enhance guest experiences.
• Stay updated on industry trends and company offerings to provide timely information.

• Fluency in Hungarian (both written and spoken) is essential; knowledge of English is beneficial.
• Prior experience in customer service, preferably within the hospitality or tourism sector.
• Excellent communication skills with a friendly and approachable demeanor.
• Strong problem-solving capabilities and a customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with booking systems and customer relationship management (CRM) software.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...