Hungarian Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is excited to announce a fantastic opportunity for Hungarian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are passionate about technology and have a knack for problem-solving. As a vital member of our team, you will assist customers with their IT-related inquiries and provide support in Hungarian, ensuring a high level of service and satisfaction.

Key Responsibilities

• Manage customer inquiries regarding IT products and services via phone, email, and chat in Hungarian.
• Provide technical support and guidance on software, hardware, and network issues.
• Assist customers with troubleshooting, account management, and service subscriptions.
• Document customer interactions accurately and follow up to ensure issues are resolved.
• Collaborate with IT specialists and product teams to enhance customer experience.
• Stay updated on the latest technology trends and solutions to better assist customers.

• Fluency in Hungarian (both written and spoken) is required; knowledge of English is advantageous.
• Previous experience in customer service, preferably in the IT or tech industry.
• Strong communication skills and a customer-oriented attitude.
• Excellent problem-solving abilities and the capability to explain technical information clearly.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with help desk software and ticketing systems is a plus.
• Willingness to work flexible hours, including weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...