Hungarian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is excited to offer an opportunity for Hungarian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media services and enjoy engaging with customers. As a representative, you will assist clients with inquiries related to media products, subscriptions, and services, ensuring they have an excellent experience in Hungarian.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries regarding media services, subscriptions, and entertainment options via phone, email, and chat in Hungarian.
• Assist customers with account management, including modifications to subscriptions and troubleshooting service issues.
• Inform customers about new releases, features, and promotions within the media and entertainment sector.
• Resolve customer complaints efficiently and effectively, aiming for the highest levels of customer satisfaction.
• Document customer interactions accurately and maintain comprehensive records for future reference.
• Collaborate with internal teams to improve service delivery and enhance customer experiences.
• Stay updated on industry trends, new offerings, and competitive services to provide relevant information to customers.

• Fluency in Hungarian (both oral and written) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the media or entertainment industry.
• Strong communication skills and a passion for providing exceptional customer experiences.
• Ability to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.
• Problem-solving skills and a positive, customer-oriented approach.
• Proficiency with CRM systems and a good understanding of digital media services.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...