HVAC & Plumbing Dispatcher

Priority Home Services is a fast-growing, locally owned company serving the greater Denver metro area. We’re built on integrity, community values, and a genuine commitment to our customers and our team. We specialize in reliable plumbing, HVAC, and electrical solutions, with customer satisfaction as our top priority. We believe in treating our team like family, supporting your professional growth, and creating an environment where you can thrive.

We are seeking a highly organized and customer-focused Dispatcher to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service.

Key Responsibilities:

• Schedule and dispatch HVAC and plumbing technicians to service calls in a timely, efficient manner
• Communicate with customers regarding appointment status, ETA updates, and service follow-ups
• Prioritize incoming jobs based on urgency, location, and technician availability
• Monitor technician routes and adjust scheduling as needed for optimal efficiency
• Collaborate with Customer Service, Sales, and Field Managers to resolve scheduling issues or customer concerns
• Maintain accurate job information in dispatching software (ServiceTitan experience a plus)
• Follow standard operating procedures and escalate issues when necessary
• Assist with after-hours or emergency call dispatching as required

Qualifications:

• MUST have previous dispatch, scheduling, or call center experience preferred in HVAC/Plumbing/Construction industry
• Strong multitasking and organizational skills
• Excellent verbal and written communication
• Calm under pressure with a proactive problem-solving mindset
• Proficient with computers, scheduling software, and mobile communication tools
• Proficiency in ServiceTitan is a big plus

What we offer: 

• Bonus opportunity
• Medical, Vision, and Dental insurance after 60 days of employment
• Weekly paycheck
• 401K available after 90 days, with company match!
• Paid Time Off (accrued from start date)
• 6 paid holidays (above and beyond PTO)
• Regular company functions
• Opportunities for growth

Please submit a copy of your resume for consideration.