HVAC Department Manager Coachella Valley | Coach, Sell, Serve, Lead | Reports to General Manager

Job Title:
HVAC Department Manager – Coachella Valley | Coach, Sell, Serve, Lead | Reports to General Manager

Company:
KC’s 23 ½ Hour Plumbing & Air Conditioning
Serving Coachella Valley Homeowners Since 1980
www.kcs23.com

Location:
Palm Springs Office | On-site Field Leadership

Job Type:
Full-Time | W-2 | Department Head Role

Pay:
$95,000 – $150,000+ + annually
(Base + performance bonus + equipment sales incentives)

About the Company:
KC’s 23 ½ Hour Plumbing & Air Conditioning is a leader in home comfort across the Coachella Valley. With over 10,000 homeowners served and a 4.8-star Google rating, we’re committed to doing the right thing—for customers, for teammates, and for the future of the trades.

We’re seeking a hands-on HVAC Department Manager who can lead from the front, guide techs and advisors, close equipment sales, and support field operations—while building a department that’s scalable, accountable, and ready for future growth.

You’ll report directly to the General Manager, and work alongside the Service, Install, Sales, and Dispatch teams to unify performance, drive revenue, and support people at every level of the HVAC division.

Message from the General Manager

“We’re not looking for someone to sit behind a desk—we’re looking for a builder. This role is equal parts coach, closer, and culture driver. If you can guide a team, fix a system, and help someone grow all in the same day, this is the leadership seat for you.”

Your Core Responsibilities:

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  Directly coach HVAC Service Techs, Maintenance Techs, Installers, and Comfort Advisors

  
  


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  Monitor department KPIs: Installed %, Revenue per Opportunity, Right Tech/Right Call, and Efficiency

  
  


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  Train and support field techs on system diagnostics, option presentation, and repair best practices

  
  


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  Assist Comfort Advisors with equipment sales strategy, pricing, and proposal support

  
  


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  Conduct weekly ride-alongs and technician coaching sessions

  
  


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  Support scheduling and capacity management with Dispatch and CSR team

  
  


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  Handle occasional service calls, diagnostics, or installs when needed to protect the day

  
  


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  Coordinate with GM and Warehouse to ensure job readiness and parts control

  
  


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  Ensure HVAC processes align with PRAXIS S-10 performance standards

  
  


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  Uphold company culture: quality over shortcuts, process over chaos, people over ego

  
  

Why You’ll Thrive Here:

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  Full trust and access from General Manager

  
  


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  Leadership training and career development support

  
  


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  Health benefits: Medical, dental, vision, accident & critical illness

  
  


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  401(k) with company match

  
  


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  Profit sharing + equipment bonus opportunities

  
  


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  Strong dispatch team, warehouse support, and install crew backing you

  
  


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  Part of a respected brand with 40+ years in the Coachella Valley

  
  

You’re a Fit If You:

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  Have 5+ years of field experience in HVAC (Service/Install/Sales)

  
  


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  Have 2+ years in a leadership or trainer role (Team Lead, Field Supervisor, or Manager)

  
  


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  Know how to motivate without micromanaging

  
  


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  Understand how to drive results using PRAXIS-style KPIs

  
  


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  Can assist with and close equipment sales proposals

  
  


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  Can communicate across departments clearly and confidently

  
  


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  Aren’t afraid to jump on a call or finish a job when needed

  
  


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  Are looking to build a department, not just run one

  
  

This Role Is About:

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  Leading from the front

  
  


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  Training, mentoring, and holding your team to high standards

  
  


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  Creating a culture of professionalism, purpose, and performance

  
  


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  Working closely with the GM—not in isolation

  
  


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  Helping KC’s expand our HVAC division the right way

  
  

Real Voices from the HVAC Team:

“I’ve been in HVAC 15 years, and this is the first place where our manager actually rides with us, trains with us, and sells alongside us. You can tell leadership here is different.”
— Ubaldo R., HVAC Service

“When you’ve got a manager who’s done your job and can help you grow—it changes everything. You feel backed up, not judged.”
— Leif H., Maintenance Tech

Schedule:

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  Monday to Sunday, All hours

  
  


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  Occasional Saturdays or emergency coverage as needed

  
  


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  PTO, paid holidays, and sick time included

  
  

Apply Now:
Click Apply Now to become part of a leadership team that’s serious about growing people, not just revenue.
Include a note or paragraph on what kind of HVAC team you’d want to build.

KC’s 23 ½ Hour Plumbing & Air Conditioning is an Equal Opportunity Employer.
We promote based on leadership, integrity, and the ability to deliver—not on titles or tenure.

Search Keywords for Visibility:
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