HVAC Dispatcher

Job Title: HVAC Dispatcher / Coordinator

If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long -term stability and great benefits.

Key Responsibilities

Dispatch & Service Coordination

• Receive and respond to all client inquiries, service calls, and after -hours requests
  
• Prioritize incoming service tickets and dispatch field technicians accordingly
  
• Schedule preventive maintenance visits, repairs, and equipment startups
  
• Act as liaison between the office and assigned field technicians
  
• Maintain and update the dispatch board, open call reports, and work notes
  
• Monitor open work orders and ensure timely resolution and documentation
  

Customer Relations

• Follow up on customer issues and ensure satisfaction
  
• Coordinate monthly maintenance workload and provide updates
  
• Invoice completed jobs and communicate job status with clients
  

Materials & Resource Management

• Order and track job materials
  

Special Projects Support

• Manage quotes and proposals — track from generation through job execution
  
• Align workflow with general contractors and subcontractors
  
• Coordinate billing and vendor invoicing with the Project Manager and Foreman
  

Reporting & Continuous Improvement

• Prepare weekly technician time reports; verify hours and expenses
  
• Enhance service efficiency through continuous improvement
  
• Support a strong safety culture by reminding technicians to use PPE and lift protection
  

Requirements

• 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
  
• Strong communication skills and professional customer service approach
  
• Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
  
• Familiarity with HVAC service operations and terminology a plus
  
• Proven accuracy and attention to detail in timekeeping and documentation
  
• Proficient in Microsoft Word, Excel, and Outlook
  
• Able to work well with teams and handle deadlines under pressure
  

Benefits

• Health, dental, and vision insurance
  
• 401(k) with company match
  
• Paid time off and holidays
  
• Short -term disability
  
• Career development and long -term opportunity with a solid team
  

Requirements

Benefits