JOB DESCRIPTION:
San Francisco Refrigeration/ HVAC business striving to provide a rewarding work environment and experience for our employees while servicing locally owned Restaurants and Businesses. Currently looking for an experienced Dispatcher/ Office Assistant to help manage the day-to-day operations.
The Dispatcher/ Office Assistant will assist with the day-to-day functioning of the company’s front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment.
POSITION BENEFIT PACKAGE INCLUDES:
- Excellent Starting Salary
- Paid health insurance
- Paid vacation and holidays
DETAILED JOB FUNCTIONS:
- Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor
- Assigning service tickets to Technicians based on schedule and geographical locations
- Schedule and coordinate service and access to job site locations as needed
- Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
- Process the ordering/shipment of materials and equipment as needed
- Manage the dispatch board / schedule for service work and follow ups
- Assist with collection calls on past due billings and other accounting functions as needed
- Manage timesheets for the department and coordinate process with Payroll administrator
- Adhere to the policies and procedures of the company
- Process and document all work in a timely manner
- Perform additional work as directed by HVAC President and Service Manager
REQUIRED QUALIFICATIONS:
- High school diploma or general education degree (GED)
- Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook
- Ability to multi-task and stay organized
- Prior supervisory experience
- Knowledge of San Francisco map and neighborhoods
- Excellent communication skills & use of English
PREFERRED QUALIFICATIONS:
· FieldEdge Software or other Field Management Software
- Experience working in a Refrigeration/ HVAC or other high paced dispatch front office
WORKING CONDITIONS:
- Full-time schedule, Monday through Friday 8.30am to 5pm
- Our office is based in San Francisco, within walking distance of BART
Company Background
Claddagh Refrigeration & A/C Co. Inc. is locally-owned and operated in San Francisco, California. We have proudly served local, regional, and national companies in the San Francisco Bay Area for over 20 years. President, John Coyne, originally from Galway, Ireland brings over 30 years of industry experience stateside.
Factory Trained Technicians
We are a factory authorized service center specializing in commercial and light industrial refrigeration, ice machines, and a variety of other HVAC-R services. We are available twenty-four hours a day, seven days a week for any and all emergencies. We offer sales, new installation, service repair, rentals, preventative maintenance, and warranty work.
Community Supporters
We strive to give back to our community through sponsorships of local public and youth events as well as city and county programs. We are dedicated to the success of our customers and the prosperity of the people in our community through our service, business practices, and outstanding customer relations.
Salary :
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