HVAC - Home Service - Customer Service - Office Manager

Company : Gagne Heating & Ac

Job Type : Full Time

Alpharetta, Ga 30004

Job Description - HVAC - Home Service - Customer Service - Office Manager

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking an experienced Call Center Manager with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.

Responsibilities

Train, and manage call center employees capable of providing excellent customer service

Oversee call center operations, making improvements to telephone skills and other procedures

Create goals and objectives for the call center and document performance using key performance indicators

Develop and implement policies and procedures that maximize productivity

Prepare and present reports on call center statistics to upper management

Must be goal driven and motiviated to constantly improve the call center

Qualifications

High school diploma/GED is required, college experience is preferred

Previous experience as a call center manager or in a similar managerial position

Service Titan or equivalent CRM experience preferred

Strong grasp of customer service metrics and key performance indicators in a call center setting

Knowledge of budgeting, reporting, and basic financial analysis concepts

Highly skilled in Microsoft Office.

Excellent verbal, written, and interpersonal communication skills

The HVAC Pros at Gagne, Keeping Your House Comfortable for Years To Come!

Choosing the right HVAC contractors is a critical decision for every homeowner. The right contractor will provide exceptional HVAC solutions, keep your heating and cooling systems running smoothly, increase your energy efficiency, and ensure the safety of your family. That’s where we shine.

Gagne Heating & Air Conditioning is a professional HVAC company serving the residents in and around the Alpharetta, GA, area all year long. With decades of industry experience, we specialize in services for residential homes, businesses, multi-family housing, and new construction, and we offer a range of high-quality, energy-saving products.

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HVAC - Home Service - Customer Service - Office Manager

Job Description - HVAC - Home Service - Customer Service - Office Manager

The HVAC Pros at Gagne, Keeping Your House Comfortable for Years To Come!

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