HVAC Service Foreman

Position Summary:  

HVAC Service Foreman is responsible for operating, maintaining, and repairing heating, ventilation, and air conditioning systems, and performing other related duties. Service Foremen must be able to identify, diagnose, troubleshoot and repair a wide range of HVAC issues on various system types. Additionally, Service Foremen are responsible for managing their team of Service Technicians and fostering a positive and supporting work environment and culture of learning and collaboration as it relates to field personnel. 

Required Qualifications:
•    5 years of experience in Commercial HVAC service with a full understanding of all HVAC equipment and systems.

•    Strong ability to read and understand technical instructions and follow blueprints.
•    Strong communication skills.
•    Possession of valid driver’s license.

•    EPA 608 Certified.

Desired Qualifications:
•    10 years of commercial HVAC experience.

•    Proven leadership skills.
•    Strong written communication skills.
•    Strong ability to diagnose equipment and present repair options.
•    Excellent ability to explain technical information to clients in a way they will be understood.   

•    Strong ability to perform assigned tasks independently.
•    Strong knowledge of computers and the ability to apply the necessary software tools for HVAC duties.

•    Experience managing a team.

Essential Functions and Responsibilities:
•    Determine client service needs by applying technical skills and experience.
•    Serve as a company representative to other contractors, building owners & managers, and other trades.
•    Provide team feedback to and from office staff to technicians.
•    Responsible for input on decisions regarding firing and hiring of technicians. 
•    Consistently and clearly communicate all findings, status of repairs, and other client facility needs.
•    Assist in management of technicians (hiring, promotions, terminations, supervision, discipline, training, etc.) 

•    Assist technicians with technical concerns, office issues and general moral as needed.
•    Assist office in billing disputes of a technical nature.
•    Provide technician support for “call backs” and field service calls if problem reaches a “2rd time call”.
•    Provide guidance and training to new technicians regarding service and office procedures.
•    Assist in maintaining vehicle conditions and maintenance.
•    Perform customer building inspections to ensure quality of service.
•    Assist in new PM roll outs and project jobs and relay to office any deficiencies or follow up.

Success Factors / Job Competencies:
•    Motivated work ethic
•    Attendance
•    Demonstrated mechanical aptitude.
•    Positive attitude        

•    Proficiency in using trade specific tools.
•    Excellent communication skills
•    Strong team player
•    Willingness to learn

Physical demands and work environment: 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:
•    While performing the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat,          climb, reach about their head and drive a company vehicle.  
•    They will use their hands to finger, handle or feel objects, tools or controls.      

•    Employees must occasionally lift and/or move objects weighing 50-100lbs.  
•    Use of vision abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability        to focus.
Work Environment:
•    While performing the duties of this position, the employee is exposed to weather conditions at that time.      

•    May be required to be in confined spaces for short periods of time.

Performance Standards:
Certain key business indicators that will measure the effectiveness of this job description. These include the following:

•    Individual profitability and efficiency

•    Team profitability and efficiency

•    "Call back" rate of team

•    Training completion and competency of team