Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments.
Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
Provide sales support to the field via onsite sales and bid writing/assistance.
Assist with the dispatch function for our HVAC Service Technicians to ensure the appropriate technician is selected based on customer needs.
Resolve customer issues and complaints to ensure customer satisfaction.
Must know how to type, and be advanced in all computer applications, Microsoft programs, and modern technology to include iPhones, iPads, etc.
Other duties as assigned.
Must have basic technical HVAC experience
Minimum 3 years of management experience
Consistent track record of meeting or exceeding annual sales objectives
Able to operate in a dynamic, fast-paced environment and adapt to a changing and stressful environment
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