HVAC Service Manager

Description

HVAC Service Manager

The Role:

Manage HVAC staff and exceed customer expectations by accomplishing the highest quality service calls, every time, while also meeting and exceeding department metrics.

What’s in it for you?

• Competitive pay - base salary of $90,000-$110,000 plus monthly and annual bonus incentives!
• Get paid weekly, every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued time off.
• Ongoing technical and developmental training to further your career.

Responsibilities

• Show technicians how to establish customer rapport to sell the right products and services. 
• Understand sales criteria and hold your team accountable for exceeding revenue goals. 
• Work alongside customer service and dispatch to ensure overall success of the business. 
• Monitor performance of field technicians and advise them on how to improve. 
• Manage team schedule to meet ongoing customer demand and seasonal spikes.
• Serve as a technical back-up for field technicians when necessary. 
• Resolve customer concerns in a timely manner.
• Other managerial duties as assigned.

Requirements

What you’ll bring: 

• Business operations experience strongly preferred.
• Possess the ability to inspire both personal and professional growth in our team members.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Proficiency using a computer and Microsoft Office applications (Excel - Word - PowerPoint).
• Must have good selling skills.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.