HVAC Service Manager

Sky Heating, AC, Plumbing & Electrical is looking for an experienced and motivated Residential HVAC Service Manager to join our team in the Portland Metro Area. With a longstanding presence in the community, we’re proud to serve homeowners with a focus on quality, integrity, and teamwork.

This leadership position plays a key role in overseeing the performance, growth, and day-to-day operations of our residential HVAC service department. We're looking for someone who enjoys leading people, improving processes, and building a supportive environment where technicians can succeed and customers receive top-tier service.

• Lead and support the residential HVAC service team with a focus on customer service, employee development, and operational efficiency.
• Monitor individual and team performance, provide feedback, and implement improvement plans as needed.
• Oversee ongoing technical training to ensure product knowledge, and workmanship are consistently met or exceeded.
• Facilitate weekly team meetings to review performance metrics, reinforce expectations, and promote a positive, safety-conscious culture.
• Collaborate with dispatch, warehouse, and customer service teams to ensure smooth daily operations and prompt service delivery.
• Manage scheduling, staffing levels, and workload distribution to meet seasonal demand and maintain customer satisfaction.
• Track departmental KPIs and identify areas for continuous improvement.
• This list of responsibilities is not all-encompassing and may evolve based on team or company needs.

• 5+ years in a supervisory or management role in the trade industry.
• Strong understanding of residential HVAC systems.
• Proven ability to mentor and lead service technicians while fostering a positive team culture.
• Familiarity with ServiceTitan or similar field service software.
• Excellent communication, time management, and organizational skills.
• Valid driver’s license with a clean driving record.
• Ability to pass background and drug screening.

• 100% company paid health and vision insurance for employee with 4 plan tier options for you and your family.
• Paid Time Off in addition to six (6) paid Holidays.
• Company 401(k) match up to 4% with Pre-Tax and After-Tax Roth deferral options.
• Weekly training to help excel your career!
• Employee discount.