HVAC Service Manager

About our Client
A rapidly growing HVAC company specializing in residential services. Known for its commitment
to customer satisfaction, this company is expanding its footprint and seeking an experienced
Service Manager to help support its increasing client base. Family and locally owned and
operated since 2003.

Role Overview:
The Service Manager will play a dual role within the company, actively working to provide
exceptional HVAC service while overseeing key operational duties. This position requires a
blend of hands-on technical expertise, exceptional organizational skills, and the ability to
coordinate with the office to ensure smooth day-to-day operations efficiently. As the company
continues to grow, this role will be crucial in maintaining the high standards of service that
clients expect.

Key Responsibilities:

• Field Service Delivery: Provide on-site HVAC services to residential customers, ensuring installations, maintenance, and repairs are completed to the highest standards.
• Team Coordination: Act as the liaison between the service team and office staff to ensure seamless communication and coordination of service calls and schedules.
• Technical Expertise: Utilize advanced technical skills to troubleshoot, diagnose, and repair HVAC systems in residential settings.
• Operational Oversight: Manage service-related paperwork, including work orders, invoices, and customer reports, ensuring all documentation is accurate and current.
• Customer Relations: Maintain strong relationships with clients, addressing any concerns or issues promptly and professionally.
• Process Improvement: Work alongside management to identify opportunities for process improvements and enhanced service delivery.

Skills & Qualifications:

• Proven experience as an HVAC technician, with a deep understanding of residential HVAC systems.
• Strong leadership and organizational skills, with the ability to juggle fieldwork and administrative tasks.
• Excellent communication skills, both with customers and internal teams.
• Ability to problem-solve quickly and effectively in high-pressure situations.
• Experience in coordinating teams and managing service operations.
• Valid HVAC certification and a clean driving record required.

Why Consider This Role?
This is a fantastic opportunity to be part of a growing company that values its employees and
offers opportunities for advancement. You’ll play an integral role in maintaining the excellent
service reputation we’ve built with our growing residential clientele.

We are looking for candidates who are passionate about the HVAC industry, focused on the
customer experience, and ready to join a team and grow their career! IS THAT YOU?