HVAC Service Manager

About Us

AB Facility Service is a trusted provider of professional cleaning and facility maintenance solutions. We work with commercial, industrial, and retail clients to ensure their spaces are clean, safe, and operating at their best. Known for our reliability, attention to detail, and commitment to quality service, we take pride in creating environments where people can thrive.

As a growing company, we’re always looking for dedicated, hardworking individuals to join our team. If you’re someone who values professionalism, takes pride in your work, and wants to be part of a supportive and respectful team, we’d love to hear from you.

Position Summary

The HVAC Service Manager is responsible for overseeing the daily operations of the HVAC service department. This role manages technicians, ensures high-quality service delivery, maintains customer satisfaction, and drives department profitability. The HVAC Service Manager ensures compliance with safety regulations, company standards, and industry best practices while supporting team development and operational efficiency.

Key Responsibilities

• Oversee daily operations of the HVAC service department


• Supervise, train, and mentor HVAC service technicians and support staff


• Schedule service calls and manage technician workload for maximum efficiency


• Monitor service performance metrics, KPIs, and profitability


• Ensure all work complies with local, state, and federal HVAC regulations and safety standards


• Review and approve service estimates, invoices, and warranty claims


• Handle escalated customer concerns and ensure high levels of customer satisfaction


• Conduct ride-alongs and field inspections to ensure quality control


• Manage inventory, tools, equipment, and vehicle maintenance


• Support recruiting, onboarding, and ongoing technical training


• Collaborate with sales and installation teams to identify upsell and replacement opportunities


• Prepare reports on department performance and financial results

Qualifications

• 5+ years of HVAC field experience (service background preferred)


• 2+ years of supervisory or management experience


• Strong knowledge of HVAC systems, troubleshooting, diagnostics, and repair


• EPA Certification required


• Valid driver’s license


• Strong understanding of safety regulations and HVAC codes


• Experience with dispatching or service management software preferred

Why You’ll Love Working Here:

• Comprehensive Benefits Package: Medical, dental, and vision insurance plans to keep you and your family healthy.


• Retirement Savings: 401(k) plan with company match to help you build your future.


• Paid Time Off: PTO and holidays 


• Professional Development: Opportunities for training, certifications, and career growth.


• Supportive Team Environment: Collaborative culture that values your input and encourages innovation

WORKING FOR ABFS 

ABFS promotes a culture committed to the growth of individuals through continuous learning, mentoring, and other career growth opportunities. We believe it is important for our employees’ roles to be meaningful through active participation in corporate cultural and operational initiatives. We support these values and help them thrive in each employee. ABFS has built the company based on an employee-focused environment that offers a pathway to lifelong learning and career advancement. ABFS is an EEO/AA/Minority/Female/Disability/Veteran employer.