HVAC Service Supervisor

Description

Western Heating + Air + Plumbing is seeking a dedicated HVAC Service Department Supervisor to join our family. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction. 

The HVAC Service Department Supervisor plays a vital role in maintaining the standards of our operational processes, supporting team growth through technical training, and advocating for our internal 6 Steps of the Call Process: Prepare, Greet, Explore, Present, Execute, Wrap Up. This position is focused on ensuring service quality, fostering team development, and driving consistency in our approach to customer satisfaction.

Responsibilities:

• Maintain Standards:
  • Oversee adherence to operational processes and company policies.
  • Conduct regular field audits to ensure consistency and excellence in performance.
  • Provide actionable feedback to technicians for continuous improvement.
• Facilitate Technical Training:
  • Develop and lead communication training sessions for new hires and seasoned employees.
  • Share knowledge on emerging HVAC technologies and industry updates.
  • Identify opportunities for skill development and design targeted coaching programs.
• Champion the 6 Steps of the Call Process:
  • Reinforce and model the 6 Steps of the Call Process (Prepare, Greet, Explore, Present, Execute, Wrap Up) as a foundational framework for effective customer engagement.
  • Deliver consistent coaching and guidance to ensure alignment with these principles.
  • Monitor implementation and provide ongoing support to address challenges.
• Leadership and Support:
  • Act as a resource and mentor for field technicians, providing guidance on both technical and procedural matters.
  • Build a culture of collaboration, accountability, and continuous learning.
  • Support the team in resolving operational and customer service issues.

Expectations: This role requires a commitment to upholding company values and standards, mentoring team members and contributing to an environment of professional growth and high-quality service delivery.  

What We Offer: 

• Work-Life Balance: Recharge with 13 paid vacation days and 6 paid holidays—because you deserve time to relax and enjoy life!
• Comprehensive Health Coverage: We cover nearly 100% of your medical, dental, and vision insurance—plus 50% coverage for your family, so you can focus on what matters most.
• Secure Your Future: Invest in your future with our 401(k) plan featuring a 100% company match—it's like free money for your retirement!
• Year-Round Stability: Enjoy the peace of mind that comes with consistent, year-round work—no seasonal layoffs here.
• Company Vehicle Perks: Hit the road in a fully stocked company vehicle, provided after training—saving you time and money.
• Career Growth & Development: Thrive with paid training and continuous learning opportunities designed to keep your career moving forward.

Join a team that invests in your success—personally, professionally, and financially!