Job Summary
At Polar Express our Service Technician performs semi-skilled and skilled work in the operation, maintenance, and
repair of heating, ventilation, and air conditioning systems. Our Service Technician provides exceptional
customer service and educates customers regarding technical and investment decisions by providing multiple
options and solutions while making service calls in customer’s homes.
Primary responsibilities
- Service, repair, and/or propose replacement of gas furnaces, air conditioners, heat pumps, electric
furnaces, packaged terminal units, ductless split systems, humidification and dehumidification
equipment, electronic air cleaners and air purification systems, residential control systems to include
Evolution and zoning systems.
- Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
- Test each system after service/repair is complete to ensure the system is functioning properly.
- Perform proper inspection of customer system to prevent future issues.
- Explain to customers each service and repair performed.
- Assess systems and assist the customer in making a buying decision through detailed education of
system needs as well as a thorough cost/benefit analysis of purchasing a new system.
- Accurately documents:
- Age and type of each system component on invoices.
- Services completed.
- Discussion with customers regarding current and/or future equipment/service requirements.
- Invoices and costs for service.
- Debrief service call with dispatch after each service call.
- Turn in all parts receipts, packing slips, contracts, and invoices daily.
- Wear floor savers while working in client homes.
- Inspect area for cleanliness after job completion.
- Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
- Always maintain a professional image by:
- Wearing only company-approved apparel.
- Following safety policies and procedures.
- Abiding by all standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Respecting the customer’s property.
- Participate in ALL company sponsored training classes.
- Assist in mentoring and training maintenance technicians.
- Trains maintenance technicians and service technicians.
Required knowledge, skills and abilities.
- Minimum of 2 years of verifiable experience as a Service Technician in a residential service and
maintenance operation.
- Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and
ventilation equipment.
- Ability to mentor and train less-experienced technicians.
- Solid communication and customer service skills.
- Must have appropriate trade tools.
- Valid driver’s license and a clean driving record.
- Ability to pass a background check and drug screen.
Environmental Conditions
- Extreme temperatures.
- Climbing, heavy lifting, loud noise, crawling, working in confined spaces, pushing/pulling, carrying
equipment, bending, turning, kneeling.
Physical Requirements
- Ability to stand, walk, and climb ladders and stairs.
- Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access
HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth
perception.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
Educational/certification requirements
- GED or High School Diploma.
- EPA certification.
- PREFERRED: Associate degree in related field, & NATE
Benefits
- Life Insurance
- 401K
- 401K Company match
- Vacation Pay
- Paid Holiday's
- Company paid ongoing training
- Dental
- Vision
- Life Insurance
- Aflac Accidental Coverage
- $20-$60 per hour based on Performance
We are Polar Express Heating & Air Conditioning– Your Indoor Comfort Specialist with over 20+ Years of HVAC Experience. Our organization was established in 2014, and we have become the most ideal decision for all you HVAC needs.
We are much perceived for our responsiveness, fairness, and quality workmanship. Our Indoor Comfort Specialists have many years of experience and completed many projects over the years which have led to extremely satisfied and comfortable clients over the years.
At Polar Express Heating & Air Conditioning we strive to provide the ultimate all-around experience for our customers. From our office staff answering the phones and Dispatching calls, to the technicians and Installers in the Field servicing and building Indoor Comfort Systems for our customers. We are always seeking people who are team players and what to grow with our company providing the best HVAC Service for our customers. We pride ourselves on the quality of services we provide while seeking 100% Customer Satisfaction.
At Polar Express Heating & Air Conditioning, we have continuing education year-round to ensure our technicians are always up to date with new products and technology. This ensures we offer the highest level of service to our customers. Apprenticeship Programs Available!
Salary :
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