HVAC Service Technician

This is a full-time, direct placement role at 1st Choice Heating and Air Conditioning.   

Position Summary:

To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience. Assist with training Service Technicians Level 1-3.

Essential Functions and Responsibilities:

• Purchase / Maintain required tool list for Service Technician Level 5
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Report to dispatcher when arriving and leaving jobsite
• Operate company vehicle as needed.
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicle promptly
• Report problems with equipment to Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance visits as directed
• Ability to work staggered schedule if required
• Maintain professional appearance and attitude at all times
• Complete all service related forms properly
• Provide all customers with new / renewal maintenance agreement program information
• Acquire commercial and residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Ability to work staggered schedule if required
• On call status for emergency service as required
• Train and instruct Service Technicians Level 1 -4 as directed
• Converse with facilities engineers, building and homeowners, and general contractors*
• Communicate clearly, the ideas and explanations of problems to customers and coworkers
• Diagnose and troubleshoot a wide range of residential and commercial equipment, present repair and replacement options
• Complete service repairs as approved by customer. Perform the following technical duties: 
  • Advanced electrical and refrigeration principles
  • Service tools and testing devices.
  • Ability to layout and install refrigeration piping
  • Ability to layout, design and install low voltage wiring
  • Ability to read and interpret wiring diagrams and blueprints and make accurate material lists
  • Advanced diagnostic, repair and provide preventative maintenance on a wide range of residential and light commercial equipment without supervision
  • HVAC building code compliance.
  • Advanced troubleshooting techniques
  • Advanced experience in presenting repair and replacement options
  • Operation of scissors and genie lifts in safe manner
  • Basic sheet metal practices
  • Air balancing principles, techniques and diagnostics with velometer or hood
  • Calculate equipment efficiency and operating costs
  • Basic sheet metal practices
• Champion of flat rate pricing for the team
• Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager
• Create & present training seminars and classes for in-house meetings as directed by Service Manager
• Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager
• Other duties as assigned

• Valid driver’s license.
• EPA Universal Refrigerant Handling License
• Demonstrate willingness to invest in tools used in Service of HVAC equipment. 
• Demonstrate willingness to invest time in service training seminars and classes.
• Work from 28' extension ladder and 12' step ladder.
• Low Voltage License
• Meet all qualifications and have all tools required for Service Technicians Level 1-4. Including ability to demonstrate working knowledge of daily, weekly, monthly skills noted below. 
• Understand and communicate benefits of preventative maintenance.
• Demonstrate advanced customer service skills and have ability to communicate clearly, idea's and explanations of problems to residential and commercial customers and coworkers
• Demonstrate willingness to accept responsibility and leadership roles.
• Experience in training and mentoring service technicians.
• Operate scissors and genie lifts in safe manner.
• Nate Core Certification with 3 Specialty Certifications 
• HVAC Tech School certificate