HVAC Service Technician

Position Title: Maintenance Technician – Level 1

Classification: Non-Exempt, Full-time, Hourly

Pay Range: $18 - $21 per hour

Reports To: Service Manager

Expected Hours to Work: Flexible work Schedule including weekdays and weekends, 8:00am – 8:00pm

Position Summary:

To assist in providing maintenance and service calls on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high- quality experience.

Benefits:

• Health Insurance through Health Alliance - Edelman Covers a portion of the premium.
• Vision and Dental Insurance through MetLife
• A group life insurance policy worth $25,000. No cost to the employee.
• Voluntary benefits through MetLife: Short-Term Disability, Accident, Critical Illness, Hospital Indemnity, and Voluntary Life.
• Retirement through Vanguard. You can choose a Roth 401k or Traditional 401k, Edelman will match up to 4%.
• Edelman Loyalty Program. Runs for 50 years. Earn bonuses the longer you stay with Edelman.
• Access Perks - Find discounts to restaurants, shops, hotels, resorts, and theme parks.

Responsibilities:

• Maintain a professional appearance and attitude at all times.
• Arrive promptly at scheduled jobsites and follow dispatch instructions.
• Operate company vehicles safely and comply with traffic laws.
• Report any problems with tools, equipment, or vehicles promptly.
• Communicate with customers and collect payments as directed.
• Assist in gathering information for replacement needs and scheduling estimate appointments.
• Educate customers about residential planned maintenance agreements, additional products, and replacement options following company guidelines.
• Develop basic knowledge of electrical, HVAC, and plumbing principles, service tools, and customer service skills.
• Perform filter changes and basic repairs on residential gas furnace, air conditioning systems, toilets, sinks, and drains.
• Conduct Confidence Club inspections and perform basic upgrades/repairs on identified items during maintenance inspections.
• Install Edelman accessories.
• Complete all service-related forms accurately in ServiceTitan.
• Attend required training programs as set by the company.
• Perform other duties as assigned.

Requirements:

• Must pass drug and background screens
• Valid driver’s license and insurable through company insurance carrier
• Able to communicate clearly in English both verbally and in writing
• Ability to work with tools used in the job in a safe manner

Training Requirements:

• Basic understanding of electrical principles and ability to read schematics
• Completion of 14-day HVAC, Plumbing, and Electrical Basics training program
• Completion of Service Titan Navigation Training
• Completion of Edelman Confidence Club process training
• Completion of Generac Air-Cooled prerequisite training
• Nate Ready to Work Exam

Physical Requirements:

• Ability to work in various environmental conditions.
• Reach, bend, stoop, walk, sit, crawl, squat as necessary.
• Lift and carry objects, including heavy equipment up to 100 pounds.
• Use of tools and equipment such as hand tools and ladders.
• Vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus
• Must be able to speak and hear.
• Comfortable working in small or confined spaces

Position Specific Standards:

• Effective communication skills.
• Commitment to continuous learning and professional development
• Customer-focused approach
• High standards for quality and work
• Strong safety awareness
• Achievements Required to Advance to Level 2 Service Technician:
• Pass EPA Certification
• Pass NATE Core Exam
• Hit KPIs for three consecutive months.
• Recommendation for advancement from Field Supervisor
• Completion of Required Ride-alongs
• Completion of Required Call Counts
• Completion of Trainings Required for Level 2