HYBRID Customer Service Representative

Qualifications:

MUST HAVE:

1 year of customer service experience (call center experience is preferred, but will consider retail)

Demonstrated efficiency in using a windows PC computer (must pass assessment)

Ability to navigate their software system (super easy to learn and will train)

Typing: at least 35 WPM (must pass assessment)

Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

Internet Connection

- will be required to train remote and work remote.

Reliable Transportation (must go back in the office once COVID-19 restrictions are lifted.

NICE TO HAVE:

2+ years of call center experience

Insurance or Mortgage experience

Work Environment:

$17/hr

4 Month Contract to Hire

6/11 Start Date

Monday - Friday

100% onsite training is 3-4 weeks

Training Schedule: 9:30am-6:00pm

Schedule after training: 11:30am - 8:00pm

May be able to work hybrid after training, 2 days onsite and 3 days remote

Call center/Cubicle style set up

Dual monitors, wired headsets, and small cabinets to store lunch or any other materials. Really clean facility and it tends to get noisy if a lot of people are on the phones at the same time. These representatives will report to a supervisor who reports to a manager who reports to the director. There is a live hotline if you need help with any calls.

Breaks and lunch during an 8 hour shift

Dress CODE: Jeans and shirt is acceptable. No graphic T's or ripped jeans.

Customer Service Representative General Duties and Responsibilities:

Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.

This person will be responsible for handling inbound calls pertaining to mortgage questions.

Will receive questions from borrowers, insurance agents and financial institutions.

When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.

The candidates will be cross trained to handle all calls eventually.

The insurance questions will pertain to homeowners’ insurance and will be from borrowers, insurance agents, and financial institutions.

The CSR must be able to multitask between various systems to research and document the phone calls.

The CSR must respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Outbound calls are also often necessary.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.