HYBRID - Customer Service Representative - Exciting Challenge

BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in  Phoenix, AZ, 85007

Position Title: Customer Service Representative

Location:  Phoenix, AZ, 85007

Anticipated Start Date: ASAP

Expected Duration: 1 Year  Contract

Pay Range: $18/hr. on W2

Job Description:

• This is a customer service position that requires candidates to be available to work from the office and work from home.

•  Responsible for face to face contact with customers. 

• Performs customer service activities by providing assistance, guidance, and instruction for more complex customer service complaints, inquiries, and issues. Assist with managing a team inbox that receives inquiries from internal and external customers within the department. 

• Performs the complete range of agency customer service functions within the work section. 

• Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. 

• Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar.

Skills Required   -

• Customer service friendly -Works well in groups and individually -

• Provide assistance front facing      

Experience Required     

• One-Two years of Customer Service experience.          

Education: High School Diploma           

• Hybrid, 2-3 (days in off or business needs) in office. 

• Candidates with front-facing customer service rather than call center