Hybrid Intake Specialist (Berea, OH)

Your story.  Our mission.  A perfect match. 

Your story.  Our mission.  A perfect match.   You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. 

Monday-Friday and must be able to work 40 hours a week between the hours of 7:30am-6pm

Working in office at least 2 days a week

Essential Functions:

• Demonstrate the values and guiding principles of Our Promise each and every day,
  performing with the highest standards of excellence, integrity and ethics.


• Answer incoming calls to receive referrals or route the call to the appropriate personnel
  or department to respond to the matter


• Ensure clients are oriented to the agency in an empathetic, professional and efficient
  manner while complying with all state and federal regulations.


• Facilitate referrals and linkages to appropriate external and internal services and
  providers and coordinate care, as needed, for the curation of client treatment.


• Ensure effective communication to potential clients and/or referral sources regarding
  OhioGuidestone programs and services.


• Confirm insurance information for individuals seeking services with OhioGuidestone.


• Manage the documentation requirements of the intake process within the required time
  frames and ensuring that all aspects of intake documentation meet or exceed state and
  federal regulations.


• Maintain confidentiality as required by state and federal regulations.


• Collaborate and consult with Finance Department and Benefit Eligibility Specialists to
  ensure clean claims for all services billed after the intake process is complete.


• Demonstrate positive leadership, promote an inclusive work environment and present
  the Agency in the most positive light with all internal and external contacts.


• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

Education & Experience:

• High School Diploma or GED is required.


• 1+ years’ experience working with children, youth and families in a healthcare setting performing similar responsibilities preferred.

Qualifications:

• Mission-driven; strong desire to make an impact


• Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations.


• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.


• Ability to customarily and regularly exercise discretion and good professional judgment


• Flexible; occasionally may have to work beyond regular business hours with or without
  notice to meet the needs of clients


• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.


• Ability to maintain relevant, timely documentation as required.


• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.


• Successfully meet pre-employment drug screen, physical exam and pre-employment background requirements.

Benefits include:

• Free CEU trainings


• Competitive medical benefits at a low monthly cost & different family plans to explore.


• Ten paid holidays; some are exchangeable


• Flexible work schedules to support work/life balance


• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations


• 401(k) with employer match option


• Employment Assistance Program (EAP)


• Mileage reimbursement


• Monthly bonus program


• Recognition and rewards

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

We believe that fostering a workforce that reflects diverse backgrounds, experiences, and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging, but it also enhances creativity, innovation, and problem-solving, ultimately contributing to our collective success.