Hybrid Investigator

Description

Department: Research/Surveillance
Location: Hybrid (Remote & Field-Based)
Job Type: Full-Time / Non-Exempt / Billable Hours
Reports To: Regional Manager(s)

About Frasco, Inc.

Frasco, Inc. is a leading provider of investigative services for clients in the insurance and mortgage industries. We are dedicated to delivering high-quality investigations that support fraud detection and claim verification.

Position Overview

Frasco is seeking a Hybrid Investigator to perform desktop research investigations and field surveillance. This role requires strong analytical skills, covert surveillance abilities, and independent work capability in both remote and field environments.

Compensation & Benefits

• Hourly Rate: $18–$22 per hour (based on experience, education, and region)
• Medical, Dental, and Vision Insurance
• Life Insurance, Supplemental Health Insurance, FSA, Paid Time Off, and Paid Holidays
• 401k with company matching
• Employee discount programs

Key Responsibilities

Research & Desktop Investigations

• Conduct desktop investigations, including Social Media, Background Checks, Medical Canvassing, Locates, Assets, and Record Retrieval.
• Review assignments to determine case objectives and client expectations.
• Communicate with clients and managers regarding assignments.
• Prepare detailed investigation reports and submit findings promptly.
• Track and input investigation-related time, mileage, and expenses.

Surveillance Investigations

• Conduct covert surveillance and activity checks for insurance claims and private investigations.
• Capture and document video footage, including ID shots and subject activities.
• Utilize legal pretext and investigative techniques to gather information.
• Prepare comprehensive reports with timestamps and supporting evidence.
• Maintain strict confidentiality and adhere to legal/ethical guidelines.
• Adapt to irregular hours (nights, weekends, holidays) as investigations require.
• Attend and testify at hearings when necessary.

Competencies & Skills

• Attention to Detail: Ensures accuracy in research findings and surveillance reports
• Communication: Strong written and verbal skills for client interactions and documentation
• Time Management: Ability to prioritize tasks and meet deadlines
• Independence: Self-motivated, capable of working remotely and in the field with minimal supervision
• Organization: Ability to stay organized
• Efficient and effective: Ability to identify and execute a plan of action minimizing waste of time, effort and resources while producing results, value and quality investigations
• Team: Ability to work in a team environment when necessary
• Technical Proficiency: Comfortable with smartphones, computers, surveillance equipment, and investigative software
• Flexibility: Willingness to adapt to unpredictable schedules and changing priorities

Requirements

Requirements

• Private Investigator License for the State of Missouri
• Valid driver’s license with a clean record
• Reliable vehicle for surveillance assignments (neutral color preferred)
• Basic surveillance equipment (e.g., digital/covert cameras, laptop, smartphone)
• High-speed, secure internet connection for research investigations
• Ability to sit/stand for extended periods and meet strict deadlines
• Minimum auto insurance coverage: $100,000 per person/$300,000 per accident bodily injury/$50,000 property damage

Preferred Qualifications

• Bachelor’s Degree in Criminal Justice, or related field
• Bilingual (Spanish/English) is a plus
• Experience in insurance claims, fraud investigations, or customer service
• Military or law enforcement background preferred

Performance Standards

• Maintain a minimum 45% success rate for obtaining surveillance footage
• Capture at least 25% covert video of a subject’s activity in public-accessible locations
• Lost subject rates must not exceed 8%
• Burned subject rates must not exceed 3%
• Reports and video footage must be submitted on the same day the investigation is completed
• Maintain a minimum of 10% or less error rate for Research/Desktop investigations

This is an at-will employment position - Equal Employment Opportunity Employer

PM21