[Hybrid] Retail Lab Manager (15684-1)

• Job Title: Retail Lab Manager
• Job Type: Regular Full-Time, Hourly
• Bachelor’s degree preferred, or 5-7 years’ relevant experience
  

Location

• 6625 Excellence Way, Plano, TX, USA
• Hybrid – in office M – Th, WFH Friday
  

Benefits

• Medical Insurance (Health, Dental & Vision)
• Paid Time Off
• 401K
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement
  

Top skills

• Fixture/store set knowledge, willing to be hands on setting fixtures/handling assets
• Software knowledge including Word, Excel, Powerpoint and willing to learn new internal systems
• Detailed and accurate communication to support weekly inventory & update activities
• Must be flexible and willing to learn quickly

Overview

The primary function of the Retail Lab Manager is to lead the operation of the Samsung Retail Lab in support of Iconic and non-Iconic product launches, special projects and key Retail initiatives. The secondary role of the Retail Lab Manager is to provide security, testing and data support to the RDC Brand Execution & Planning team. This position is being offered as a temporary position.

As the Retail Lab Manager you will hold a pivotal position within the organization, touching all carrier and retail customers as your efforts bring Samsung to life in physical locations nationwide. This role partners closely with cross-functional internal and external teams to plan and execute channel-specific security strategies that are aligned with Samsung priorities to create customer experiences that translate into brand loyalty and sales.

Job Responsibilities

• Facility Management:
  • Develop and execute plan in support of Retail Lab relocation to new facility
  • Manage facility schedule, security and NDA requirements for all meetings, SEA team members and guests
  • Establish and document Lab Policies & Procedures playbook and security protocols
  • Oversee scheduling and tracking of all deliveries and pickups to make sure all requirements are met and safety protocols are followed
  • Develop and implement methods to maintain secure and orderly facility asset processes for internal and external customers
  • Perform receiving activities for fixture and parts deliveries and disposals
  • Develop and enact procedures to repurpose or recycle fixtures and materials marked for disposal
  • Perform lab asset management duties (weekly inventory, storage and annual audit); maintain the equipment database; analyze data to ensure Retail Inventory KPIs are within tolerances
  • Conduct team member training for specialized equipment usage and lab practices
  • Manage retail lab supplier relationships; serve as the key project manager to ensure deadlines and deliverables are met
  • Manage maintenance purchase orders, project managers (external) and 3rd party labor related to maintenance and repairs
  • Reconcile monthly expenses to budget allocations; analyze data and inform leadership on spend path
  • Develop and implement reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership
  • Chair bi-monthly Retail Lab governance meetings leading cross-functionally on topics related to floorplan, schedule, budget and maintenance
  • 
    

• Brand Execution & Planning
  • Develop knowledge of security device parts, function, installation and troubleshooting requirements to act as device security SME backup
  • Assist with device and security ordering process across cross-functional teams related to Retail Lab needs
  • Support launch preparedness by assisting with initial test fittings on new products
  • Partner with device security SME to facilitate security instructions, trainings and troubleshooting in print, live and video formats at Retail Lab
  • Support special projects as assigned including launch execution quality control, device/security installations and other activities

Qualifications

• Bachelor’s degree preferred, or 5-7 years’ relevant experience
• Construction, building management experience related to maintenance, repair and logistics
• Device security experience preferred
• Experience managing large amounts of detailed information in a fast-paced environment
• Leading cross-functional teams in retail merchandising planning
• Experience in the telecommunications and/or wireless industry requiring account management, program management, business planning, project management, or equivalent work experience in planning or operations
• Space Planning, Visual Merchandising, and Retail Operation experiences in corporate environment desired
• Fixture construction knowledge to inform security/VM solutions needs, installation procedures
• Strong presentation skills; ability to customize message to audience
• Must have Intermediate Microsoft Excel knowledge. Demonstrable using a variety of PC applications, including word processing and PowerPoint.
• Space Planning tools (i.e. JDA, One Door), experience preferred, CAD experience preferred

Skills

• Ambitious self-starter, thrives in a fast-paced environment managing ambiguity and complexity, working well under stress
• Ability to listen well, think strategically and creatively to solve problems, gain alignment and gain action through influence; results driven
• Process-oriented, with ability to flex from high-level strategy to fine attention to detail
• Excels in judgment for balancing competing priorities and advance what matters most to the organization.
• Analytical problem-solving and strategic thinking skills; quantitative analysis skills with ability to develop and deliver a compelling story with data to support position.
• The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established timeframes.
• Willing to work additional hours beyond normal schedule during peak time periods.
• Work to be performed in Retail Lab and/or Legacy Central office.

Physical/Mental Demands
Work is generally performed at Retail Lab or in an office environment. Operate a computer keyboard and view a video display terminal between 30% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers and project management deadlines. Machines, tools, equipment and work aids include PCs, printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Role requires domestic and international travel 10%-20%. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!

Our vision is ‘We Want to See You Grow’ to become the industry leader for both employee and company.

For more information about JND, please visit www.jndsolutions.com

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