We are in need of a motivated Hybrid - Web Chat Support Representative to join our high-achieving team at RM Healthcare in Atlanta, GA.
Growing your career as a Full-Time Hybrid - Web Chat Support Representative is a fantastic opportunity to develop fundamental skills.
If you are strong in teamwork, presentation and have the right drive for the job, then apply for the position of Hybrid - Web Chat Support Representative at RM Healthcare today!
Salary: $23 per hour
We are seeking a highly motivated and customer-focused individual to join our team as a Web Chat Support Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our online users through live chat. You will play a key role in ensuring customer satisfaction and resolving any inquiries or issues that may arise.
Responsibilities
- Respond to customer inquiries and provide support through live chat
- Identify and troubleshoot technical issues customers may encounter
- Provide accurate and timely information to customers in a professional and friendly manner
- Ensure customer satisfaction by resolving issues effectively and efficiently
- Maintain detailed records of customer interactions and transactions
- Collaborate with other team members to identify and implement process improvements
- Stay up-to-date with product knowledge and industry developments to provide the best possible support experience
Requirements
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Previous customer service experience, preferably in a web chat environment
- Strong technical aptitude and ability to troubleshoot technical issues
- Proficient in using web chat platforms and other customer support software
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
Benefits of working as a Hybrid - Web Chat Support Representative in Atlanta, GA:
● Excellent benefits
● Opportunities to grow
● Attractive packageCompetitive Pay