Hybrid/Remote Patient Access Specialist

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.

JOB SUMMARY

The Patient Access Specialist at Village Health Partners (now a part of Catalyst Physician Group) will handle inbound and outbound patient communications via online chats, text messaging, emails, faxes, and phones. The ideal candidate will be well-versed in utilizing advanced technologies to process these communications in a professional, efficient manner. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference!

ROLE AND RESPONSIBILITIES:

• Manage online service accounts including Healow, ZocDoc, patient portal, and webchat


• Appointment scheduling, demographic updates, and routing messages to appropriate team members


• Manage email requests from proxy accounts


• Troubleshoot portal issues


• Verify and update patient insurance information


• Empathize with and coach patients in navigating the healthcare system


• Meet performance metrics and service level criteria


• Identify special needs and take proper steps to ensure patient concerns are addressed appropriately


• Work well with a diverse group of professionals in a team environment


• Proactively identify opportunities for improvement in work processes and/or setting.


• Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.


• Follow all clinical safety protocols and infection control procedures

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent


• 1-2 years of related experience in a medical office or healthcare setting


• Experience using medical EMR systems


• Excellent customers service and communication skills


• Work efficiently and effectively in a fast-paced environment utilizing advanced communication technologies


• Knowledge of HIPAA rules and regulations

PREFERRED EXPERIENCE:

• Experience in a Primary Care office setting


• Athena EMR experience