Hyper Wellness Representative

Restore Hyper Wellness + Cryotherapy is seeking a friendly and motivated Hyper Wellness Representative to add to our location. The Hyper Wellness Representative will be the first person our clients meet and should be able to provide excellent customer service to each and every guest who comes through our door. 

Responsibilities

• Maintaining a professional and courteous relationship with every client.
• Answering the phone and returning voicemails.
• Booking, rescheduling and canceling appointments.
• On-board new clients, obtain waivers and create Client Profiles in our POS.
• Checking-in and retailing out customer sessions on our POS. 
• Greeting customers and ushering them to their service of choice. 
• Administering all non-medical and non-specialty services. 
• Providing service tours, selling packages & memberships.
• Executing opening and closing duties.
• Maintain current product knowledge of all modalities and products that we can offer to clients to support and enhance their goals.
• Educate clients on all Restore modalities.
• When not with clients, assisting in other store operations: maintaining store cleanliness, maintaining laundry upkeep, assisting in customer lead reach out, assist in community outreach, assist in creating store events, and assist in social media efforts. 

Qualifications:

• A love for health and wellness. 
• At least one year of customer service experience in a retail/service environment. 
• Availability to work weekends. 
• Holds or working towards a degree in kinesiology, exercise science, personal training or related field. 
• Excellent communication skills.

Compensation & Benefits

• Competitive salary
• Flexible schedule in a fun work environment
• Access to complementary and discounted in-store services 
• Opportunity for growth