Hyundai Service Advisor

Hyundai West Allis is seeking an experienced Service Advisor to join our team. Service Advisors are responsible for assisting their customers with service and maintenance needs. Our Service Advisor should be passionate about customer service and enjoy interacting with people. If you withhold efficient time management skills, effective communication skills, and thrive in a fast-paced  environment, then we encourage you to apply!

The primary duties and responsibilities of the Service Advisor include but not limited to:

• 
  

  Greeting customers promptly on the service drive and in the lobby

  
  


• 
  

  Obtaining accurate customer and vehicle information

  
  


• 
  

  Reviewing vehicle repair history

  
  


• 
  

  Clearly report all vehicle symptoms as described by the customer

  
  


• 
  

  Determine and recommend needed maintenance

  
  


• 
  

  Prepare a complete and accurate estimate of cost for labor and parts

  
  


• 
  

  Explaining all completed work and charges to customers

  
  


• 
  

  Monitoring the progress of each vehicle throughout the day and updating customers regularly

  
  


• 
  

  Answering customer's phone calls, emails with the highest level of response and attention

  
  

Qualifications:

• Minimum 1 year of experience


• 
  

  Basic product knowledge

  
  


• 
  

  Must be able to work in a team setting

  
  


• 
  

  Display a positive attitude

  
  


• 
  

  Adaptive to change

  
  


• 
  

  Driven in sales AND customer satisfaction

  
  

Requirements:

• 
  

  Must have held a valid driver's license for at least 1 year with a clean driving record.

  
  


• 
  

  Must be at least 18 years of age to be considered.