At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The I-9 Supervisor, Operations reports to the Senior Director of Implementation within the Solution Delivery & Deployment team. This role leads a team responsible for delivering and optimizing I-9 compliance services for a diverse client base. Key priorities include ensuring service quality, meeting fulfillment deadlines, and driving process improvements. The supervisor will collaborate with cross-functional departments including Sales, Customer Success, and Product to support operational efficiency, client satisfaction, and business growth. This position plays a vital role in ensuring government document compliance for employee hiring and onboarding processes.
This is a Hybrid position requiring occasional on-site presence at our Fishers, Indiana office. Individual must be based in the United States and reside within a commutable distance to Fishers, Indiana.
Responsibilities: Manage all daily I-9 service fulfillment to ensure on-time delivery and quality, including but not limited to:
Supervising the execution of client-billable I-9 services
Tracking audit progress against forecasts, schedules, and plans
Ensuring compliance with client contractual obligations and government requirements
Providing regular status updates in collaboration with both internal and client stakeholders
Overseeing internal tracking systems for audits and migration activities
Acting as an individual contributor as needed to meet urgent demands or deadlines
Coordinating with Finance and Billing teams to ensure timely and accurate invoicing and minimize revenue disruptions
Leading team training, coaching, and performance development
Implementing process improvements to optimize service delivery and operational efficiency
Supporting business growth through sales pipeline forecasting and resolution of client escalations
What You May Need to be Successful:
High school diploma or equivalent
Several years of experience in HR, with specific focus on I-9 and Visa support
Ability to work independently with minimal supervision
Excellent communication skills in writing, speaking, and presenting
Strong attention to detail, quality assurance, and compliance standards
Proven decision-making skills and results-driven mindset
Adaptability to manage multiple priorities in a fast-paced, dynamic environment
Creative problem-solving and analytical abilities
Experience in team supervision and employee motivation
Ability to lead performance management and develop performance metrics
Proficient with Microsoft Visio, PowerPoint, and document editing tools
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
Our Culture Code • Do the right thing (honesty, consistency, responsibility) • Show respect for the individual (environment of dignity brings out potential) • Put the client first (outside-in approach) • Innovate and create (out-of-the-box thinking) • Collaborate and appreciate one another (team-oriented)
What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary for this position is approximately $52-$65K USD annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!
Activate JobCopilot
Your email job alert is now active!