IAM Customer Support Coordinator QXRR36WR

IAM Customer Support Coordinator

Kansas City, MO 
12 months

Overview of the Role:

Key Responsibilities:

• Provides accurate, professional, and timely customer service/support to a variety of internal and/or external customers.
• Contributes to meeting or exceeding department and unit metrics related to accuracy, timeliness, and customer satisfaction.
• Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers.
• Ensures sensitive information is secured and only shared with authorized contacts.
• Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specific requests. Due diligence may include assessing customer eligibility, verifying authorized signatures, coordinating with other departments/business lines/Districts, and/or conducting additional research for customer requests.
• Follows information security controls when performing credentialing/setting up of products, services, and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage.
• Monitors inventory and completes daily accounting activities to reflect inventory levels. 
• Processes accounting entries to other Offices. Works with management to investigate and resolve discrepancies and assists in the receipt and validation of new device inventory shipments.
• Identifies and escalates time critical issues to senior staff members or management as appropriate.
• Coordinates and completes testing activities for application maintenance, enhancement, and issue resolution.
• Engages with all relevant stakeholders to maintain existing technologies and develop/implement new technologies, workflows, and processes.
• Reports and monitors related outages/issues and supports testing efforts for contingency verification.
• Reviews, recommends, and/or implements changes to procedures, processes, and/or checklists to improve operational efficiencies.

Required Skills & Qualifications:

• Typically requires 0-3 years of relevant experience.
• High School education or GED.

Perks of Working with AP Recruiters & Associates:

• Competitive hourly pay (depending on experience)
• 12-month contract with potential for extension
• Professional development and career growth opportunities
• Comprehensive support throughout your assignment
• Access to exciting opportunities in the financial technology sector

About the Client:
Our client is the nation's central banking system, playing a vital role in maintaining economic stability and financial security. They invest heavily in contemporary and emerging technologies to support critical financial infrastructure. The organization is committed to building a diverse, dynamic team while collaborating with leading technology professionals to strengthen economic and payment systems that serve the entire country.