IAM Product Owner Customer Identity Access Management

We are looking for an IAM Product Owner to leads the strategy, roadmap, and delivery of enterprise Customer Identity and Access Management (CIAM) programs. Acts as the product owner responsible for defining vision, prioritizing work, and ensuring delivery of secure, scalable, and seamless customer identity experiences. Partners across business, product, engineering, and security teams to align CIAM capabilities with digital strategy, customer experience goals, and regulatory requirements.

Key Responsibilities:

• Work with key stakeholders to analyze and document requirements, transforming them into actionable functional and technical specifications. Bridge the gap between business needs and technical feasibility within the CIAM program


• Build a strong CIAM program for customers, partners, suppliers, distributors, vendors and employes and serve as a subject matter expert. Key technical contributor to the strategy, design, engineering and management of the program


• Design CIAM processes and identify opportunities for improvements. Plan, design and implement key components like user registration/enrollment, authentication/authorization, user self-service, data security, privacy and consent management, fraud and attack detection, session and token management, reporting etc.


• Leading the technical aspects of the CIAM program, providing guidance to team members, and ensuring solutions are aligned with business needs and CIAM best practices


• Work to understand the IT enterprise architecture and collaborate with the architecture team to ensure the CIAM/IAM security standards are created and adopted into the Enterprise Architecture frameworks


• Be the primary point of escalation for operational and security issues for CIAM platform and solution. Lead and support ongoing CIAM operations, maintenance and specific problem resolution. Anticipate, identify, track and assist in resolution of technical issues


• Conduct industry and market research and maintain a working knowledge of emerging trends and technologies in the CIAM discipline. Ensure that the CIAM team is aligning with global standards and initiatives


• Create and manage a training program to develop the CIAM team. Develop and increase the capability and skills of the current team. Identify, staff, and manage necessary skills to fill gaps in the team


• Manage and direct a consultative team approach for enterprise-wide security initiatives with key stakeholders


• Produce & review daily, weekly, monthly reports to measure services against key performance & risk indicators


• Create an environment of trust and confidence amongst the team

Competencies 

• Strategic & Innovative Thinking (CIAM product vision and roadmap)
• Driving Effective Outcomes (product delivery and measurable impact)
• Engaging with Impact (cross-functional alignment and influence)
• Ensuring Customer Success (frictionless, secure digital identity experiences)
• Security & Compliance Principles (privacy-first CIAM design)
• Manages People & Teams (building high-performing product teams)
• Directs Work (clear backlog prioritization and execution discipline)

Education, Licenses, Certifications 

• College, university, or equivalent degree in Computer Science, Information Technology, Engineering, or related subject, or relevant equivalent experience required. 
• Global Information Assurance Certification (GIAC) Security Essentials Certification, GIAC Security Leadership Certification, Information Systems Audit and Control Association (ISACA) Certified Information Security Manager, Microsoft Certified Systems Engineer: Security, or Certified Information Systems Security Professional (CISSP) certification preferred. 
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience 

• Bachelor’s degree or equivalent with 12+ years of information security or information technology experience
• 10+ years’ working experience in Customer Identity and Access Management (CIAM)
• Strong understanding of CIAM concepts, technologies, and best practices. Highly effective in developing and communicating audience appropriate information to technical, non-technical, management, and executive audiences
• Proven experience in successfully designing, implementing and operating CIAM service capabilities and overall IAM functions in technically complex organizations
• Extensive experience in architecting,  building and implementing large-scale CIAM platforms with one or more of the leading CIAM/AM products - MS Entra External ID, Ping Identity, Okta, Salesforce IAM etc. 
• Experience in developing and running multi-year, complex CIAM initiatives and programs
• Experience managing relationships with Product and Services vendors. Proven ability to build and maintain strong enterprise relationships with internal and external teams/partners
• Strong understanding of AM protocols (OAuth 2.0, OpenID Connect, SAML) and security principles, including encryption, token security, and session management.
• Deep knowledge of agile processes and workflows
• Must have good communication and collaboration skills
• Solid diagnostic, testing, and problem-solving skills
• Experience with Lightning Pages, triggers, SOQL, SOSL, API, Flows, LWC, Web Services (SOAP & REST)
• Proficiency in data manipulation and analysis using SQL. Experience with Angular framework/Java.
• Working knowledge of Active Directory concepts, including users, computers, groups, policies. Experience with Linux and Windows Operating Systems
• Understanding of database architecture and concepts
• Good organizational and time management skills
• Must be team-oriented and able to collaborate across many participating teams

Nice to Have

• Experience with Salesforce ecosystem (Experience Cloud, Apex, LWC)
• Exposure to cloud platforms (Azure, AWS, Oracle Cloud)
• Familiarity with Active Directory and hybrid identity models
• Preferred position relevant information security certifications (CISSP, CIGE, CIAM, CIMP, CAMS, CIPA)