I&A Specialist - NY Connects

                     THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC. 

                        975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477 

                       Tel: (718) 542-0006 Fax: (347) 772-3075 Email: [email protected] 

Program: SHOPP NY Connects Program
Program Operation: Following a Hybrid Model, 35 hrs. weekly
Position Title: I&A Specialist
Employment Status: Full-Time, 35 Hours per Week (Hybrid)
Reports To: Program Director 
Salary Range: $50,000-$56,000

About SHOPP:

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

NY Connects is the trusted place to go for free, unbiased information about long-term services and supports in NYS for people of all ages or with any type of disability. Long-term services and supports include medical and non-medical services a person needs to improve or maintain health and independence. The NY Connects program may provide services in a nursing home, the individual's home, or other community-based settings. Our goal is to help individuals live independently while meeting their medical, social, and functional needs that arise from aging or disability.

The NY Connects Information & Assistance (I&A) Specialist primarily delivers information and assistance on long term care services and supports to individuals, families, caregivers, professionals, and Bronx communities who are in need of accessing and navigating through complex systems.

Minimum Qualifications:

The position requires an Associate's Degree from an accredited college in Social Work, Human Services, Psychology,  Gerontology, or equivalent and a minimum of two years of experience in long-term services and supports, health care, developmental disabilities, mental health, or a related area of human services. 

The NY Connects I&A Specialist is specifically responsible for the following tasks:

• Provides Information and Assistance to consumers through the phone, e-mail, or in-person.


• Provide unbiased information and assistance on all long-term care services/supports, conducts general screening of consumers to determine needs, may link consumers with long-term care services and supports, and may provide follow-up with consumers to ensure that connections to services were made.


• Acquires and maintains a thorough knowledge of all local long-term care programs, as applicable to older adults and individuals with disabilities.


• Maintain accurate consumer l&A records. 


• Build connections and correspond to emails and phone calls in a timely manner.


• Educate communities and build linkages and contacts for the program.


• Maintain great interpersonal and communication skills. Going the extra mile to assist participants in meeting the program's goal.


• Advocate, refer, and assist with application assistance when appropriate, e. Medicaid, HEAP, Home Delivered Meals.


• Comply with the New York State NY Connects Standards when interacting with all consumers and performing other job duties.  Must also comply with SHOPP Personnel Policy.


• Coordinate regular Public Education/Outreach events in the community to generate referrals to the program.


• Follow outreach plan to promote the program and its services.


• Communicate and coordinate outreach events with internal departments.


• Promote SHOPP services and participate in community fairs and events (indoors and outdoors)through face-to-face meetings or virtually due to the pandemic.


• Perform other tasks as assigned by the Program Director. 

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.

Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.

EQUAL OPPORTUNITY EMPLOYER

SHOPP is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.