I&R Technician

Position Summary

Pacific Tech Communications Inc. (PTC) is seeking a customer-focused and technically skilled I&R / FTTH Technician to support fiber-to-the-home installation and repair services. This role is responsible for installing, testing, troubleshooting, and maintaining residential and small business fiber optic services while delivering exceptional customer experience.

The ideal candidate combines strong fiber technical skills with professionalism in customer-facing environments.

Key Responsibilities

• Install Fiber-to-the-Home (FTTH) services including internet, voice, and IPTV
• Perform fiber drops from terminal to customer premise
• Install and configure ONTs, routers, and related CPE equipment
• Splice fiber (as required) and terminate connectors
• Test fiber using OTDR, power meters, and light source equipment
• Troubleshoot service disruptions and perform repairs
• Educate customers on equipment use and service features
• Maintain accurate job documentation and service records
• Ensure compliance with company quality standards and safety protocols
• Maintain tools, vehicle, and inventory control
• Meet daily productivity and customer satisfaction targets

Required Qualifications

• 1–3+ years experience in FTTH, broadband, or telecom field installation
• Understanding of fiber optic fundamentals and signal flow
• Experience with OTDR and fiber testing equipment
• Ability to work independently in residential environments
• Valid driver’s license with clean driving record
• Ability to climb ladders and work at heights
• Ability to lift 50+ pounds

Preferred Qualifications

• Fiber splicing certification or experience
• Experience with GPON / XGS-PON networks
• Familiarity with Calix, Adtran, Nokia, or similar platforms
• OSHA 10 Certification
• Strong customer service background

Technical Skills

• Fiber termination & connectorization
• OTDR testing & light level validation
• CPE installation & configuration
• Wi-Fi optimization
• Basic IP networking knowledge
• Service troubleshooting & diagnostics

Physical Requirements

• Climbing ladders and working at heights
• Working in confined spaces (attics, crawl spaces)
• Lifting up to 50 lbs
• Prolonged standing and driving

Work Environment

• Residential and small business environments
• Indoor and outdoor work conditions
• Variable weather exposure
• PPE required per company standards

Compensation & Benefits