ICC Head Clerk (Store 1574; San Jose) NCal (Union)

JOB DESCRIPTION: As a primary contact for Safeway customers, the Head Clerk provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the Head Clerk is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store Head Clerk will supervise the store employees. The Head Clerk also acts as a Cashier-Checker (see job description). May be required to work in many of the departments within the store. 

JOB DUTIES: Safeway Head Clerk employees are generally responsible for completing the following job duties: 

• Provide customer service as currently defined by the employer within the scope of the position and within company policy. 


• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel. 


•  Writes schedules, coordinates requests.


• Performs complete store walk and follows through. 


• Executes and monitors price changes and monitors scan integrity. 


•  Maintains high level of familiarity with company policies and procedures. 


•  Supervises the sales floor to monitor service and replenishment of products. 


•  Replaces stock in displays surrounding the checkout area. 


•  Assists in other departments when needed. 


•  Assists in maintaining a clean and safe work environment within the store. 


•  Assists other cashiers with computer, register, and scanner problems. 


•  Responsible for performing basic office functions to assist customers and personnel. 13. Operates electronically scanning cash register to total customers’ final bill. 


•  Receive payment for customer purchase and count back correct change. 


•  Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available. 


•  May be responsible for completing close of day function in the office. 


•  May be responsible for counting out of stock product. 


•  May count tills when other cashier-checkers leave. 


•  Other duties as assigned. 

JOB RELATED QUALIFICATIONS: 

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience. 


• Ability to interact with customers and co-workers. 


• Ability to understand and follow instructions. 


• Knowledge of all positions within the store. 


• Ability to work independently. 


• Desired: Prior experience as a clerk or manager.

SUPERVISORY RESPONSIBILITIES: 

All store employees during the absence of the Store Manager or Assistant Manager. 

PERMITS/LICENSES: Varies depending on store location and state/county requirements. WORK ENVIRONMENT: %Inside: 100% %Outside: Rare Temperature Extremes: N/A Chemicals: Seldom (mild detergents or glass cleaner) 

MACHINES, TOOLS, AND EQUIPMENT: six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer 

PHYSICAL DEMANDS: 

Constant (over 70% of the time) 

Frequent (30-70%) 

Occasional (10-30%) 

Seldom (1-10%) 

Lifting: Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs. 

Carrying: Occasionally carries 1-10 lbs. Seldom carries 11-50 lbs. 

Pushing/Pulling: Constantly pushes/pulls 1-10 lbs.Occasionally pushes/pulls 11-20 lbs. 

Reaching: Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching. 

Standing: Constant standing while on job. Sitting allowed on breaks. 

Walking: Frequent walking while on job. 

Climb/Balance: Seldom. May use step stool while stocking/facing product on high shelves. Trunk Functions: Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling. 

Upper Extremity: Constant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation. 

Vision: Use of peripheral vision and depth perception to move around store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment. 

Hearing: To converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone.

Speech: To respond to customers and employees and use intercom/telephone.